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Hijacked PC - Can't start malwarebyte or any apps


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My daughter told me that she has a virus on her laptop. Not sure how she contracted the virus but it's there. The computer had Malwarebytes, AVG antivirus and Comodo firewall. I can't start Malwarebytes or AVG antivirus because an error code (Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.) I tried to go to AVG web site and I get re-directed to some bogus web site. I ran Avira antivirus from a bootable CD and it didn't resolve the problem.

I can't start any applications (Word, Spybot...) on my computer.

I would appreciate some help.

Thanks.

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Hey calcon11,

Welcome to Malwarebytes! I'm Ltangelic and I'll be helping you fix your computer problem.

Before we proceed, here are some things that you can take note of so that the cleaning up process will be more smooth and efficient. Do not worry, the points below are not any form of rules, it's just a few pointers that can ensure that you will get the best help from me. ;)

  • To ensure that you are informed of the latest replies to your thread, you may like to right click on Options at the top right hand corner of this page and select "Subscribe to this forum". That way, you will be notified via email when a reply was posted to your thread.
  • If you have any doubts or uncertainty about any part of my instructions, feel free to post on here and ask me about them.
  • Please do NOT attempt to run any tools or do any fixing on your own unless I tell you to, this will avoid any confusion that can occur during the cleaning process. Furthermore, fixing malware problems without sufficient knowledge can be dangerous at times and you can mess up your own computer without knowing.
  • Please do not PM me for malware removal assistance, any request for malware removal assistance should be posted in this thread only. The only time you can and should PM me is when I have not been replying to you for several days (usually around 4 days) and you need an explanation. If that's the case, just send me a message to me on here. :rolleyes:
  • Please do not start multiple topics (especially when you are already being assisted by an authorised staff). All staff are volunteers on here, starting multiple topics will waste the limited resource of manpower we have here at Malwarebytes, and this can further hinder our ability to assist other users. Please be considerate and stick to one thread.

Meanwhile, please do the following:

Please download DDS and save it to your desktop.

  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.
  • Click Yes at the next prompt for Optional Scan.
  • Save both reports to your desktop.

---------------------------------------------------

Please include the contents of the following in your next reply:

DDS.txt

Please attach the second file; Attach.txt. To attach a file, do the following:

  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on attach_add.png to insert the attachment into your post

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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