xp 2010

[gib10]

I'm a little new at this so please be nice. My idioit friend downloaded xp 2010 and has taken over his computer. The malware will not allow me to open any Malware detectors and will not me connect to the net. I have tried running in safe mode and using a restore point and it wont let me do anything. Can anyone help me

[mylanta3]

You need to repost in the Malware Forum with a hijackthis log for professional help. The general forums do not deal with these issues.

Download and install hijackthis to your working pc and then post the log in the right forum.

http://download.cnet.com/Trend-Micro-Hijac...4-10227353.html

[gib10]

You need to repost in the Malware Forum with a hijackthis log for professional help. The general forums do not deal with these issues.

Download and install hijackthis to your working pc and then post the log in the right forum.

http://download.cnet.com/Trend-Micro-Hijac...4-10227353.html

thanks i will do that

[DarkSnakeKobra]

Hi gib10 and welcome to malwarebytes'!

Can I have you follow these directions instead? Usually they need much more then a hijackthis log.

First follow these directions on xp internet security HERE. If this doesn't don't solve your problem, then follow the next.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

[AdvancedSetup]

You need to repost in the Malware Forum with a hijackthis log for professional help. The general forums do not deal with these issues.

Download and install hijackthis to your working pc and then post the log in the right forum.

http://download.cnet.com/Trend-Micro-Hijac...4-10227353.html

Thank you for you assistance Rich but we no longer use HJT as a first run scanner as it can no longer find most of the current infections.

Please use the following response if needed.

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums. 
Please print out, read and follow the [url=http://www.malwarebytes.org/forums/index.php?showtopic=9573][color=blue]directions here[/url][/color], skipping any steps you are unable to complete.  Then post a [url=http://www.malwarebytes.org/forums/index.php?showforum=7][color=blue]NEW topic here[/url][/color]. 
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select [b]Track this topic[/b] and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at [email=support@malwarebytes.org][color=blue]support@malwarebytes.org[/email][/color]

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[noknojon]

@ mylanta 3 -

We have a "Self Help Area" that contains many repairs that can be done by any able user - The reason for this area is to save the backlog of problems that build up when the specific cause is known - If you scan the forum it is listed below "PC Help Area" -

Thank You -

[mylanta3]

OK thanks Ron, I will use this then from now on...Say maybe the name of the forum needs changing then as it states "Malware Removal - HijackThis Logs ", especially if it isn't for hijack this logs anymore? Just a thought.

Thank you for you assistance Rich but we no longer use HJT as a first run scanner as it can no longer find most of the current infections.

Please use the following response if needed.

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums. 
Please print out, read and follow the [url=http://www.malwarebytes.org/forums/index.php?showtopic=9573][color=blue]directions here[/url][/color], skipping any steps you are unable to complete.  Then post a [url=http://www.malwarebytes.org/forums/index.php?showforum=7][color=blue]NEW topic here[/url][/color]. 
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select [b]Track this topic[/b] and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at [email=support@malwarebytes.org][color=blue]support@malwarebytes.org[/email][/color]

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[mylanta3]

@ mylanta 3 -

We have a "Self Help Area" that contains many repairs that can be done by any able user - The reason for this area is to save the backlog of problems that build up when the specific cause is known - If you scan the forum it is listed below "PC Help Area" -

Thank You -

OK I assumed that was for other things but makes sense to me! Maybe better descriptives need to be on the forum titles, as that one says " Please do not post any questions regarding malware in this forum" and you are saying they should?

[AdvancedSetup]

Well some sites still use HJT as their starting point and all of them still have HJT as part of their forum name so we keep it to sort of stay in touch with the other forums. Many people even home users still associate it with Malware removal so no sens in changing it right now, though who knows, maybe in the future.

[noknojon]

@ mylanta3 -

Now you know why we use a code like that - The links give all the information required -

Thank You -

[mylanta3]

Well some sites still use HJT as their starting point and all of them still have HJT as part of their forum name so we keep it to sort of stay in touch with the other forums. Many people even home users still associate it with Malware removal so no sens in changing it right now, though who knows, maybe in the future.

Ah so that's how we "spin" that!

[AdvancedSetup]

No, how we spin it is there are nearly 7 Billion people on the Planet Earth and you will never please everyone so we try our best to please those we can.