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Malwarebytes finds/fixes affected file but problem persists


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Hello,

My cable company has informed me I have spam being genereated from my IP address. I ran Malwarebytes and it finds a Rootkit.Agent. So I set it to delete and reboot but when I run it again, it still finds it. I've run RootRepeal twice following directions from a similar post and it ran for over 20 hours both times. Any other suggestions? Thnx so much in advance. Here is the Malwarebytes log:

Malwarebytes' Anti-Malware 1.44

Database version: 3886

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18882

3/19/2010 10:05:28 PM

mbam-log-2010-03-19 (22-05-28).txt

Scan type: Quick Scan

Objects scanned: 1

Time elapsed: 6 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\windows\system32\drivers\kqslup.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

Thank u!

Markus

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  • Root Admin

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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