cannot update, error code 732(12029,0)

[weis]

My computer was infected, I canot open Mabm, I opened Mabm using a seperate USB-drive, but I cannot do update. And it did not detect any threat. I scanned with SuperAntispyware, it deleted 280 threats, then my computer worked normal again. But STill, I cannot update Mabm, error code 732(12029,0) and 724(0,9).

[noknojon]

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.

Then save the file as "fixme.bat" to your Desktop - The .bat extension is very important

In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.

@ECHO OFF
reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
netsh int ip reset resetlog.txt

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it.
  
• With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

If that does not work then try the following.

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from here

ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.

Double click on erunt-setup.exe to Install ERUNT by following the prompts.

Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.

Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.

Choose a location for the backup.

Note: the default location is C:\Windows\ERDNT which is acceptable.

Make sure that at least the first two check boxes are selected.

Click on OK

Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please do the following:

Click on Start and select Run

In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

Try updating again and if it does not work then please proceed to Step 2

Step 2: Verify Your Internet Connection Settings:

Open Internet Explorer

Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser

Click on Tools at the top and select Internet Options

Note: If you do not see Tools, press the Alt key on your keyboard and it will show up

Click on the Connections tab

Click on the LAN settings button

Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

Click on the OK button to close the Local Area Network (LAN) Settings window

Click on the OK button to close the Internet Options window

Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ area contains examples of setting file exclusions for some known AV products.

Step 4: Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and press the Enter key

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

[weis]

I am following the first method, I used firefox as a default browser, it could not be the probelm, I regularly use Mbam update without any problem. Anyway, after restart, I will let you know what happens.

[noknojon]

You will have Internet Explorer in there somewhere as it enables you to see your Control Panel and performs other functions in the background -

Thank You -

EDIT - As you did not list your O/S (XP / Vista / Win7) all the options are listed - Use only the ones relevent to your system -

As to your Browser , I am using ORCA but I also have I.E. -

[weis]

For whatever reason, the problem was fixed, I updated from an old version 3510 to the updated 3886. I am doing a full scan. What could be the cause? I had thought other antivirus problem just did something wrong to Mbam. Anyway, thank you so much, this forum is really helpful.

[weis]

By the way, it is the first method worked for me, should i save the fixme.bat file to somewhere, or I can throw it away?

[noknojon]

Can you now update without any problem - Please list your updated Version -

[weis]

It is updated to 3886, and after 5mins, it has already detected one threat, which was never found before this update (old version, 3510).

[noknojon]

I see you have been naughty - Please update and run every few days now - Update is OK -

Thank you -

You should be finished unless you have other problems - The .bat file is not needed any more -

[weis]

Thank you so much, you might need to go to help others. I will be fine.

[noknojon]

You are welcome -

Please contact us again if you have any other problems -