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Multiple Trojans keep appearing


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Hello, I'm currently helping a friend fix a computer which is severely infected. It cannot connect to the internet unless I boot in safemode. This I know was caused by a virus. After working with it for a while, I was able to remove backdoor.bots, Trojan Hiloti (about 4), Trojan Crypt, various Trojan Adware, a desktop hijacker, another hijacker which I can't recall, multiple tracking cookies, and a few other nasties. I used AVG, Superantispware, and finally, I was able to download MalwareBytes in safemode.

However, each time I run a Malwarebytes scan, it seems to pick up various bugs and viruses that it hadn't picked up it the last one. This would make more sense if there was time between the scans, or I had upgraded Malwarebyes, but I hadn't done either. I did two quick scans back to back and the second scan picked up things that the first one didn't.

I have made a lot of progress with the computer, and still have a long way to go, but I don't understand why it keeps doing that. May someone assist me?

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Hello K92littlered

Welcome to Malwarebytes.

=====================

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold


    netsvcs

    %SYSTEMDRIVE%\*.exe

    /md5start

    eventlog.dll

    scecli.dll

    netlogon.dll

    cngaudit.dll

    sceclt.dll

    ntelogon.dll

    logevent.dll

    iaStor.sys

    nvstor.sys

    atapi.sys

    IdeChnDr.sys

    viasraid.sys

    AGP440.sys

    vaxscsi.sys

    nvatabus.sys

    viamraid.sys

    nvata.sys

    nvgts.sys

    iastorv.sys

    ViPrt.sys

    eNetHook.dll

    ahcix86.sys

    KR10N.sys

    nvstor32.sys

    ahcix86s.sys

    nvrd32.sys

    symmpi.sys

    adp3132.sys

    mv61xx.sys

    /md5stop

    %systemroot%\*. /mp /s

    %systemroot%\system32\*.dll /lockedfiles

    %systemroot%\Tasks\*.job /lockedfiles

    %systemroot%\system32\drivers\*.sys /lockedfiles

    %systemroot%\System32\config\*.sav


  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

====================

Download the following GMER Rootkit Scanner from Here

  • Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  • Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  • It may take a minute to load and become available.
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED


  • Sections

  • IAT/EAT

  • Drives/Partition other than Systemdrive (typically only C:\ should be checked)

  • Show All (don't miss this one)


  • Then click the Scan button & wait for it to finish.
  • Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
  • **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Click OK and quit the GMER program.
  • Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  • Post that log in your next reply.

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Sorry it took me so long to respond. I had no time to log on. Here are the logs that you asked for.

OTL logfile created on: 3/23/2010 3:19:42 PM - Run 1

OTL by OldTimer - Version 3.1.37.3 Folder = C:\Documents and Settings\Administrator.USER-E347D66B71\Desktop

Windows XP Tablet PC Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

511.00 Mb Total Physical Memory | 399.00 Mb Available Physical Memory | 78.00% Memory free

1.00 Gb Paging File | 1.00 Gb Available in Paging File | 95.00% Paging File free

Paging file location(s): C:\pagefile.sys 768 1536 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 55.89 Gb Total Space | 43.59 Gb Free Space | 78.00% Space Free | Partition Type: NTFS

Drive D: | 3.87 Gb Total Space | 3.82 Gb Free Space | 98.78% Space Free | Partition Type: FAT32

E: Drive not present or media not loaded

F: Drive not present or media not loaded

G: Drive not present or media not loaded

H: Drive not present or media not loaded

I: Drive not present or media not loaded

Computer Name: USER-E347D66B71

Current User Name: Administrator

Logged in as Administrator.

Current Boot Mode: SafeMode with Networking

Scan Mode: Current user

Company Name Whitelist: Off

Skip Microsoft Files: Off

File Age = 30 Days

Output = Minimal

========== Processes (SafeList) ==========

PRC - C:\Documents and Settings\Administrator.USER-E347D66B71\Desktop\OTL.exe (OldTimer Tools)

PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation)

========== Modules (SafeList) ==========

MOD - C:\Documents and Settings\Administrator.USER-E347D66B71\Desktop\OTL.exe (OldTimer Tools)

========== Win32 Services (SafeList) ==========

SRV - (LVPrcSrv) -- C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe (Logitech Inc.)

SRV - (LVCOMSer) -- C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe (Logitech Inc.)

SRV - (SoundMAX Agent Service (default)) -- C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe (Analog Devices, Inc.)

========== Driver Services (SafeList) ==========

DRV - (SASDIFSV) -- C:\Program Files\SUPERAntiSpyware\sasdifsv.sys (SUPERAdBlocker.com and SUPERAntiSpyware.com)

DRV - (SASKUTIL) -- C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SUPERAdBlocker.com and SUPERAntiSpyware.com)

DRV - (SASENUM) -- C:\Program Files\SUPERAntiSpyware\SASENUM.SYS ( SUPERAdBlocker.com and SUPERAntiSpyware.com)

DRV - (LVPr2Mon) -- C:\WINDOWS\system32\drivers\LVPr2Mon.sys ()

DRV - (LVUSBSta) -- C:\WINDOWS\system32\drivers\LVUSBSta.sys (Logitech Inc.)

DRV - (PID_0928) Logitech QuickCam Express(PID_0928) -- C:\WINDOWS\system32\drivers\LV561AV.SYS (Logitech Inc.)

DRV - (swmsflt) -- C:\WINDOWS\System32\drivers\swmsflt.sys ()

DRV - (w29n51) Intel® -- C:\WINDOWS\system32\drivers\w29n51.sys (Intel

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This is the log from the administrator. Unfortunately, there are more recent logs from the user on this computer. Do to what I think is a corrupt file, I can't access the internet unless I'm logged in as the administrator while in safe mode.

Malwarebytes' Anti-Malware 1.44

Database version: 3884

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 8.0.6001.18702

3/19/2010 3:20:29 AM

mbam-log-2010-03-19 (03-20-29).txt

Scan type: Full Scan (C:\|D:\|)

Objects scanned: 224742

Time elapsed: 37 minute(s), 20 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\System Volume Information\_restore{172E220D-45B6-40F9-91E5-B36CE9596D4E}\RP52\A0033918.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{172E220D-45B6-40F9-91E5-B36CE9596D4E}\RP56\A0038955.dll (Trojan.Hiloti) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{172E220D-45B6-40F9-91E5-B36CE9596D4E}\RP59\A0045027.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{172E220D-45B6-40F9-91E5-B36CE9596D4E}\RP60\A0045160.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

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Not sure at this point.

Try this.

Go to start then Run then type in cmd then hit ok.

Then at the next prompt type in this exactly netsh winsock reset then hit Enter then type exit once it says it is completed then restart the computer and let me know if you can then get back online in normal mode.

If not tell me exactly what message you get when you try to get to a webpage.

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The document I attached has the information. I also am pretty sure what file is causing my problems. I had a free version of AVG on the computer. After doing some research, I found that some people had problems with it after getting viruses. A file within the firewall became corrupt, and prevented all internet access. I removed AVG, but the problem is still here, so I'm not sure if that wasn't it, or the file just wasn't removed. Could that be what's causing my internet problem?

Last_diagnostic_run_time.doc

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Strange. I could have sworn it was the AVG... Everything that I saw said it was. >.< And I did run the command. I restarted the computer afterward and attempted to log onto the internet. It simply told me that it couldn't log on. I ran network diagnotics and the attached file in my last post is the detailed results.

It specifically mentions a problem firewall, so I'm not sure what's causing it. The windows software was updated and fixed since I started working on the computer, so I don't think it's the windows firewall....

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Ok let's try this please in normal mode do the following.

Go to Start Then Run again then in the run box type in this devmgmt.msc then hit ok.

This will open the device manager.

Once there click on the plus sign next to Network Adapters then write down the list of adapters that you see there and post that info here in your next reply.

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I seemed to have fixed the problem! I was looking through program files and found that there were files from Norton. Now, I was completely unaware that those files were even installed on the computer since there was no short-cuts anywhere on the menu or desktop. In fact, I didn't see it anywhere. Only when I went through 'My Computer' did I see the files. I deleted the entire folder, then attempted to gain access to the internet without being in safe mode. Without any problem what-so-ever, I was able to get online. I'm hoping that this was the permanent fix. I'm randomly surfing safe sites right now to see if anything happens to the connection. I think everything is alright. :)

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Ok great since you can get online now please do the following:

As a final check - Please perform the following online scan:

* Go here to run an online scannner from ESET.

  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Check next options: Remove found threats and Scan unwanted applications.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\ESET\ESET Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic

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