error code 732 (12029, 0) -- NEW

[addichan]

Hi admins and friends..

I just upgraded my system to win 7 professional, installed the new Avast!5, and enabled the standard windows 7 firewall. I don't have any other firewall programs. This PC is connected to a router that serves only 2 PCs (the other 1 has no problem with MBAM - it's XP with Avira and normal win firewall)

I'm experiencing that error every time I try updating MBAM v1.44.

I've already followed instructions on this thread: http://forums.malwarebytes.org/index.php?s...=35918&st=0

and also checked my internet settings as instructed here: http://forums.malwarebytes.org/index.php?s...mp;#entry162097

...still I could not update.. I would really like to work things out with this.

Your help would be much appreciated! Thanks in advance.

Addison

[Firefox]

Hello and Welcome to Malwarebytes....

You can try this below:

Disable Internet Explorer Proxy Settings

You can also try the following to see if it helps.

Disable Internet Explorer Proxy Settings

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal. Now relaunch Internet Explorer and see if you can connect to the Internet.
  

[addichan]

Thank you for that quick reply..

One quick question...will it cause any side-effects on my system? I was advised to be very careful when it comes to tinkering with the registry.. Thanks for your answer. Sorry if i don't have any knowledge on this

[noknojon]

None at all - It will just show a black flash for 1-2 seconds then you delete it after running the item -

Thank you -

[addichan]

Tnx noknojon for that assurance..

I tried doing that.. and then opening Internet explorer.. it can connect to the internet, HOWEVER, MBAM still fails to update and is spitting out the same error..

[YoKenny1]

What version of avast! V5 are you using as Internet Security version has the firewall but I do not use that version.

[noknojon]

If that does not work then try the following.

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from here

ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.

Double click on erunt-setup.exe to Install ERUNT by following the prompts.

Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.

Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.

Choose a location for the backup.

Note: the default location is C:\Windows\ERDNT which is acceptable.

Make sure that at least the first two check boxes are selected.

Click on OK

Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please do the following:

Click on Start and select Run

In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

Try updating again and if it does not work then please proceed to Step 2

Step 2: Verify Your Internet Connection Settings:

Open Internet Explorer

Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser

Click on Tools at the top and select Internet Options

Note: If you do not see Tools, press the Alt key on your keyboard and it will show up

Click on the Connections tab

Click on the LAN settings button

Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

Click on the OK button to close the Local Area Network (LAN) Settings window

Click on the OK button to close the Internet Options window

Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ area contains examples of setting file exclusions for some known AV products.

Step 4: Ping the Content Delivery Network

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and press the Enter key

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

[addichan]

Hi, I hope you don't mind if i skipped doing step 1 (coz erunt didn't specify that it's compatible with win7).

I did step 2 - still unable to update

I did step 3 - to both windows firewall and avast!5 (btw, my avast version is 5.0.462 - someone is asking) - still unable to update

I did step 4 - ping result: 100% lost, here's the image...

[addichan]

edit: sorry the picture's very small.. i think this is better

http://img682.imageshack.us/edit_preview.p...p;action=rotate

[addichan]

[AdvancedSetup]

That site is responding for me.

Pinging 203.77.188.254 with 32 bytes of data:

Reply from 203.77.188.254: bytes=32 time=197ms TTL=53

Reply from 203.77.188.254: bytes=32 time=194ms TTL=53

Reply from 203.77.188.254: bytes=32 time=194ms TTL=53

Reply from 203.77.188.254: bytes=32 time=191ms TTL=53

Ping statistics for 203.77.188.254:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 191ms, Maximum = 197ms, Average = 194ms

Please try disabling your Firewall temporarily and ping it again.

[addichan]

That site is responding for me.

Pinging 203.77.188.254 with 32 bytes of data:

Reply from 203.77.188.254: bytes=32 time=197ms TTL=53

Reply from 203.77.188.254: bytes=32 time=194ms TTL=53

Reply from 203.77.188.254: bytes=32 time=194ms TTL=53

Reply from 203.77.188.254: bytes=32 time=191ms TTL=53

Ping statistics for 203.77.188.254:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 191ms, Maximum = 197ms, Average = 194ms

Please try disabling your Firewall temporarily and ping it again.

I disabled it again just to test.. but still I cannot receive any reply from that address (mbam-cdn.malwarebytes.org)..

Anymore solutions I could try? tnx.. Is it my router?.. because my other PC can download updates from MBAM just fine.

[AdvancedSetup]

You can try the following.

1st see if you can temporarily rename your HOSTS file so that you know its not the cause.

c:\windows\system32\drivers\etc\hosts

If that does not work then try the following.

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please perform the following fixes until fixed or all methods have been tried

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

STEP 03

Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and you should see cmd.exe show on the menu. Right click over cmd.exe and select Run as administrator

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

If that still does not allow you to access the site yet another computer on the same network can, then that would seem to indicate its quite possibly infected.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[addichan]

I was able to rename my c:\windows\system32\drivers\etc\hosts.

and here's my tracert results:

[addichan]

One thing I also noticed is that whenever I try downloading something on cnet's download.com.. the page is getting disconnected. (I tried downloading on my other PC running on XP and it is able to download from that site)

[addichan]

I've also tried winsock reset and tcp/ip reset.. there are still problems with my connectivity.

[noknojon]

Is This <-- the method you used to check your Internet Explorer settings ?? You also will need to check the modem or try to download from Major Geeks site - They are also one of our distributors -

Thank You -

EDIT - If you can not re install please follow the advice at the bottom of the post by AdvancedSetup as there may be an infection involved -

[AdvancedSetup]

Well at this point I think you should follow the last advice and post the requested logs in the HJT forum and have someone assist you in checking your system for Malware.

[addichan]

Is This <-- the method you used to check your Internet Explorer settings ?? You also will need to check the modem or try to download from Major Geeks site - They are also one of our distributors -

Thank You -

EDIT - If you can not re install please follow the advice at the bottom of the post by AdvancedSetup as there may be an infection involved -

yes, that's the method I did. How can i "check my modem" for infection?

[addichan]

Well at this point I think you should follow the last advice and post the requested logs in the HJT forum and have someone assist you in checking your system for Malware.

Hi advancedsetup, sorry I'm lost.. what are the requested logs in the HJT forum? What is that "last advice"?

[AdvancedSetup]

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org