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Run time error 372

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Hi, I just discovered "antivirus soft" a few hours ago and within seconds it wreaked havoc on my computer. I have been following removal guides but keep hitting dead ends. I am currently running in safe mode. I cannot install a few of the programs needed in the guides, always errors or administration policies lock me out. I also have no bottom taskbar on my desktop, so no start menu, time, etc.. I also cannot copy/paste from my browser. Its a mess.

I tried installing Malewarebytes from safe mode but during the install i keep getting "Run-time error 372" and a message "failed to load control 'vbalgrid' from vbalgrid6.ocx. Your version of vbalgrid6.ocx may be outdated"

If anyone could help me out i would GREATLY appreciate it! Im in a bad way here. :P

Windows XP Pro

SP 2

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  • Staff

Hi and welcome to Malwarebytes.

Download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post the one that is not minimized.

After you post that log, please visit this webpage for instructions for running ComboFix:


  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.


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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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