Jump to content

program fails to start

Recommended Posts

Further to the statements above, when trying to uninstall (Windows Programs & Features ) the following error message is shown,

Missing file "c:\program files\Malwarebytes Anti-Malware\unins 000.msg"

Please correct the problem or obtain a new copy of the program.

Can you please advise the correct solution for this situation and perhaps volanteer a reason\s why such a file should go missing.

I am using an emachines computer Vista Basic installed. The Malware program used is a registered copy.



Link to post
Share on other sites

Please reinstall the program over the top of your old version by using the D/load listed below by exile360 then follow all these instructions -

Click on Start and select Run

In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

Try updating again and if it does not work then please proceed to Step 2

Step 2 -Next try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from the site listed by exile360 below -

This will ensure a fresh clean copy of the program -

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Thank You - :P

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.