Jump to content

Not finding trojans

Recommended Posts

I installed and ran your program when having some IE browser issues and your app found and removed some items quick and easy. Thanks. However, it appears that I still have some kind of issue when I run a search on Google, I click on a link, and then I am taken to some other website not related to the link I clicked. I updated this app and ran it and found nothing. I think installed the apps from 2-3 of your competitord and found nothing. I then ran the Windows Live OneCare scanner and it found what it said were 4 items:





But then told me it could not clean them.

Why did that appear to find these and this app which I love did not? Also, wonder why it said it could not clean them and can you help me? I took screen shots of the results.


Link to post
Share on other sites

  • Root Admin

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.