error code: 718

[david888m]

I got this error message on installation:

"Error code: 718 (-2146893799, 0)

The keyset is not defined."

The error code 718 on this site refers to the hash code not loaded. Can anybody tell me what's happening and how I can fix it? Thanks.

[AdvancedSetup]

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[david888m]

Thank you for the response. I wasn't sent a license. How do I reactivate the program?

[AdvancedSetup]

If you did not purchase the program then you can ignore the registration part. If you did order the program then you will have received an email from Cleverbridge with your order number as well as your installation ID and Key.

[Firefox]

You should contact Cleverbridge, their contact info can be found here.

Give them your order info and they can resend the the info you need to reactivate....

If you need anything else just post.

Thanks

[noknojon]

If you are using the free version the process of un/re install is the same -

[david888m]

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Thanks. I did everything above and got the same error when I reinstalled. What should I do now?

[david888m]

Thanks. I did everything above and got the same error when I reinstalled. What should I do now?

I just repeated everything and got the same error for the 3rd time. What else can I try?

Thanks.

[noknojon]

Are you using the free version or trying to load a paid version -

Note: Solutions will be basically the same -

[david888m]

I just repeated everything and got the same error for the 3rd time. What else can I try?

Thanks.

Could the reason be viral activity in my bios? I had to reconstruct the master boot record and fdisk the hard disk before I could reinstall windows 2k; regular high formatting wasn't enough after a boot virus attack.

Thanks in advance.

[noknojon]

Hi again -

As your infection may still be there we don't work on Malware removal or diagnostics in the general forums and this may be the problem -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please be patient as the experts are very busy but will get to you soon -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You -

EDIT (From Forum Moderator) -

Depending on your operating system there are two fixes:

Windows 2000- You must install SP4 and all accompanying updates.

For Windows XP- The Cryptographic service needs to be repaired. There is a special tool for this called Dial-a-Fix:

From here

Extract the files inside the folder to it's own folder on your C drive

Then run the program.

When it opens, allow the program to remove any policy restrictions if it finds any.

Next Select the 'options' to fix Windows Update.

When those options have been selected hit the 'Go' button and let Dial a Fix run. After its finished running close Dial a Fix, reboot the computer.

[david888m]

I did try to install SP4 from a CD. It never required downloads before. This time, however, it required massive downloading. There were many interruptions until my internet access stopped; I had to reboot repeatedly to restore internet access. As a result, I never completed the download. Could this unusual behavior be a sign of malware activity?

Thanks.

EDIT (From Forum Moderator) -

Depending on your operating system there are two fixes:

Windows 2000- You must install SP4 and all accompanying updates.

For Windows XP- The Cryptographic service needs to be repaired. There is a special tool for this called Dial-a-Fix:

From here

Extract the files inside the folder to it's own folder on your C drive

Then run the program.

When it opens, allow the program to remove any policy restrictions if it finds any.

Next Select the 'options' to fix Windows Update.

When those options have been selected hit the 'Go' button and let Dial a Fix run. After its finished running close Dial a Fix, reboot the computer.

[noknojon]

When you run Dial up (I suspect this was one of your problems) the updates can time out prior to always being completed - Not a problem -

This was a problem with many early updates that never fully installed - Now we can fully update quicker and complete the items we missed -

Glad you followed the advice - Please post back if you have other problems -

[david888m]

When you run Dial up (I suspect this was one of your problems) the updates can time out prior to always being completed - Not a problem -

This was a problem with many early updates that never fully installed - Now we can fully update quicker and complete the items we missed -

Glad you followed the advice - Please post back if you have other problems -

I did not run Dial a Fix because I didn't install Win XP on this hard disk. I was trying to add the complete SP4 from a CD to my Win 2000 Pro.

Would the diagnosis be easier if I install XP and add SP3?

Thanks.

[AdvancedSetup]

Your issues are way beyond the scope of the General Forum.

Step 1 - you must ensure that your PC is cleared of any Malware.

Step 2 - then you can seek more detailed assistance in the PC Help forum if Malware detection and removal comes back clean and you're still having an issue general in nature.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org