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Malwarebytes Malfunction?

Sunshine Hydro
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Sunshine Hydro

Sunshine Hydro

Posted
Posted

Hello,

I have purchased and installed the Malwarebytes program and am currently having trouble running it. After launching the application the main screen will come up but closes by itself a few seconds later. I have tried uninstalling and reinstalling the software as well as running in safe mode. Have scoured the web to see if there are any remedies to this issue but could not find anything. Attached is the debug logfile i get when i run the /debug in command line interface. If anyone has a resolution to this issue it would be much appreciated.

mbam_info.txt

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Sartori

Sartori

Posted
Posted

Hello

Do you think you might have an infection? Sometimes it is hard to tell until you run MBAM as I found out a few days ago... Anyway that's sometimes a sign that you are infected when MBAM either won't launch or closes. If you just be patient some of the qualified techs on here will help you out!

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Sunshine Hydro

Sunshine Hydro

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We don't think so. Everything else on the computer is operating normally. We do have Norton 16.8.0.41 and ran a scan with no problems. We thought maybe Norton was blocking MBAM from working so we disabled it temporarily. but MBAM still would not stay running. We then ran the computer is Safe Mode to be sure nothing was conflicting, but once again MBAM only runs for a few seconds the shuts down.

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
Posted

Please review the FAQ and setup file exclusions for Symantec AV as required. http://forums.malwarebytes.org/index.php?showtopic=10138

Also please post the latest protection log from here:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

You can also contact the help desk at support@malwarebytes.org if you'd rather do that.

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Sunshine Hydro

Sunshine Hydro

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Please review the FAQ and setup file exclusions for Symantec AV as required. http://forums.malwarebytes.org/index.php?showtopic=10138

Also please post the latest protection log from here:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

You can also contact the help desk at support@malwarebytes.org if you'd rather do that.

11:31:18 Administrator IP-BLOCK 67.212.65.97

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12:42:46 (null) MESSAGE Protection started successfully

12:43:28 Administrator MESSAGE IP Protection started successfully

15:45:49 (null) ERROR StartServiceCtrlDispatcher failed with error code 1063

15:52:18 (null) ERROR StartServiceCtrlDispatcher failed with error code 1063

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