Malware Removal Help

alex_j · March 14, 2010

Hi there,

My XP desktop got infected last night with what seems to be a version of the "XP Antispyware 2010" malware. The virus file name was MSASCui.exe and mbam didn't fix the problem. I was able to find and remove the file manually and clean up the registry (deleted two IE and FireFox entries) but still having issues with pop-ups (not antispyware ones) and other suspicious signs that make me think something is still lingering. Somehow I got my computer frozen with weird-looking blue screen of death after running DeFogger (not sure if it was the real cause though).

I hope someone can take a look at my logs and let me know what they think. Thank you!

-Alex

DDS (Ver_09-12-01.01) - NTFSx86

Run by Alex at 0:01:05.57 on 14/03/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18

Microsoft Windows XP Home Edition 5.1.2600.3.1252.2.1033.18.2559.1900 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: Integrity Agent Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Common Files\Dell\EUSW\Support.exe

C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\WinTV\WinTV7\WinTVTray.exe

C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe

svchost.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\PROGRA~1\WinTV\TVServer\HAUPPA~1.EXE

C:\Program Files\Java\jre6\bin\jqs.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Documents and Settings\Oleg\Desktop\dds.com

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm

uStart Page = hxxp://www.google.ca/

uDefault_Page_URL = hxxp://www.dell.com

uSearch Bar =

mSearch Bar =

uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/

uInternet Settings,ProxyServer = 209.82.17.12:80

uInternet Settings,ProxyOverride = localhost;127.0.0.1;*.local;<local>

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: {ACB1E670-3217-45C4-A021-6B829A8A27CB} - No File

TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File

TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File

EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [intelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe

mRun: [DVDSentry] c:\windows\system32\DSentry.exe

mRun: [DwlClient] c:\program files\common files\dell\eusw\Support.exe

mRun: [<NO NAME>]

mRun: [statusClient] c:\program files\hewlett-packard\toolbox2.0\apache tomcat 4.0\webapps\toolbox\statusclient\StatusClient.exe /auto

mRun: [TomcatStartup] c:\program files\hewlett-packard\toolbox2.0\hpbpsttp.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

dRun: [ctfmon.exe] c:\windows\system32\CTFMON.EXE

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{21e247d4-5e27-4bea-aa4d-19a81203fe2a}\Icon3E5562ED7.ico

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wintvr~1.lnk - c:\program files\wintv\wintv7\WinTVTray.exe

mPolicies-explorer: <NO NAME> =

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: ppctlcab - hxxp://www.pestscan.com/scanner/ppctlcab.cab

DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} - hxxp://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab

DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab

DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - hxxp://www.pestscan.com/scanner/axscanner.cab

DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxp://download.yahoo.com/dl/installs/yinst0401.cab

DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} - hxxp://picasaweb.google.ca/s/v/56.20/uploader2.cab

DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab

DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/34.09/uploader2.cab

DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab

DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - hxxp://software-dl.real.com/16a36e38472b47290818/netzip/RdxIE601.cab

DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - hxxp://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - hxxp://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab

DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5442/mcfscan.cab

DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://costco.pnimedia.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\oleg\applic~1\mozilla\firefox\profiles\ybdslx4u.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

FF - HiddenExtension: XULRunner: {D1E06407-6569-4552-AE1C-BB29C42D827C} - c:\documents and settings\oleg\local settings\application data\{D1E06407-6569-4552-AE1C-BB29C42D827C}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("backups.number_of_prefs_copies", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.link.open_newwindow.ui", 3); // prefs UI version

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.closed", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.document", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.frames", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.history", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.length", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.opener", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.parent", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.self", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.top", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.default.Window.window", "allAccess");

c:\program files\mozilla firefox\greprefs\all.js - pref("dom.disable_window_open_feature.status", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("advanced.always_load_images", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.protocol-handler.external.help", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.connect.timeout", 30); // in seconds

c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.request.timeout", 120); // in seconds

c:\program files\mozilla firefox\greprefs\all.js - pref("network.image.imageBehavior", 0); // 0-Accept, 1-dontAcceptForeign, 2-dontUse

c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.cookieBehavior", 3); // 0-Accept, 1-dontAcceptForeign, 2-dontUse, 3-p3p

c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom

c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.id", "{ec8030f7-c20a-464f-9b0e-13a3a9e97384}");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.version",

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.extensions.version", "1.0");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.build_id",

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.update.autoUpdateEnabled", true); // Whether or not background app updates

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.update.url", "chrome://mozapps/locale/update/update.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.update.updatesAvailable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.update.lastUpdateDate", 0); // UTC offset when last App update was

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("app.update.performed", false); // Whether or not an update has been

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.autoUpdateEnabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.autoUpdate", false); // Automatically download and install

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.interval", 604800000); // Check for updates to Extensions and

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.lastUpdateDate", 0); // UTC offset when last Extension/Theme

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.severity.threshold", 5);// The number of pending Extension/Theme

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.update.count", 0); // The number of extension/theme/etc

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("update.interval", 3600000); // Check each of the above intervals

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("update.showSlidingNotification", true); // Windows-only slide-up taskbar

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("update.severity", 0);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("general.useragent.vendor", "Firefox");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("general.useragent.vendorSub",

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.update.resetHomepage", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.startup.homepage_override.1", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.turbo.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://browser/content/searchconfig.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://browser/content/searchconfig.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("update_notifications.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("update_notifications.provider.0.frequency", 7); // number of days

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.xul.error_pages.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("pfs.datasource.url", "chrome://mozapps/locale/plugins/plugins.properties");

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-5-13 214664]

R2 HauppaugeTVServer;HauppaugeTVServer;c:\progra~1\wintv\tvserver\HAUPPA~1.EXE [2010-2-17 602624]

R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-1-21 359952]

R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~2\mcshield.exe [2010-1-21 144704]

R2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-15 34064]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-3-13 38224]

R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~2\mcsysmon.exe [2010-1-21 606736]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-1-21 79816]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-1-21 35272]

R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-1-21 40552]

S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-1-21 34248]

S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2007-11-14 394952]

S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-11 24652]

============== File Associations ===============

JSEFile=c:\progra~1\pandas~1\pandat~1\PAVSCRIP.EXE "%1" %*

VBEFile=c:\progra~1\pandas~1\pandat~1\PAVSCRIP.EXE "%1" %*

VBSFile=c:\progra~1\pandas~1\pandat~1\PAVSCRIP.EXE "%1" %*

=============== Created Last 30 ================

2010-03-14 04:59:47 0 ----a-w- c:\documents and settings\oleg\defogger_reenable

2010-03-14 04:44:32 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-03-14 04:44:30 19160 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-03-13 05:21:08 0 d-----w- c:\documents and settings\oleg\DoctorWeb

2010-03-13 04:45:39 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-03-11 05:03:04 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe

2010-02-28 21:24:47 0 d-----w- c:\program files\common files\Remote Control Software Common

2010-02-18 04:36:42 142337 ----a-w- c:\windows\system32\Wait.exe

2010-02-18 03:58:53 0 d-----w- C:\WinTV7

2010-02-18 03:58:09 0 d-----w- c:\program files\WinTV

2010-02-18 03:57:37 0 d-----w- C:\My Videos

2010-02-18 03:55:51 36921 ----a-w- c:\windows\system32\hcwutl32.dll

2010-02-18 03:55:51 307256 ----a-w- c:\windows\system32\hcwpnp32.dll

2010-02-18 03:55:51 106552 ----a-w- c:\windows\system32\hcwi2c32.dll

2010-02-18 03:55:41 2067 ----a-w- c:\windows\HCWPNP.INI

2010-02-18 03:37:35 0 d-----w- C:\Hauppauge

==================== Find3M ====================

2009-12-31 16:50:03 353792 ------w- c:\windows\system32\dllcache\srv.sys

2009-12-21 13:19:18 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe

2009-12-17 22:14:00 411368 ----a-w- c:\windows\system32\deploytk.dll

2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe

2009-12-16 18:43:27 343040 ------w- c:\windows\system32\dllcache\mspaint.exe

2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll

2009-12-14 07:08:23 33280 ------w- c:\windows\system32\dllcache\csrsrv.dll

2006-04-05 03:29:10 530456 --sh--w- c:\windows\system32\ddeeg.bak1

2006-04-04 02:27:03 358461 --sh--w- c:\windows\system32\ddeeg.bak2

============= FINISH: 0:02:05.48 ===============

ark.zip

Attach.zip

Maniac · March 14, 2010

Hello Alex! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

The process of cleaning your system may take some time, so please be patient.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
If you don't know or can't understand something please ask.
Do not install any software or hardware, while work on.

Step 1:

Please uninstall the following application:

Adobe Reader 7.0.9

After finish our work, please download and install the latest version from:

http://www.adobe.com

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

Double-click on JavaRa.exe to start the program.
From the drop-down menu, choose English and click on Select.
JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
A logfile will pop up. Please save it to a convenient location and post it back when you reply
Then look for the following Java folders and if found delete them.
C:\Program Files\Java
C:\Program Files\Common Files\Java
C:\Windows\Sun
C:\Documents and Settings\All Users\Application Data\Java
C:\Documents and Settings\All Users\Application Data\Sun\Java
C:\Documents and Settings\username\Application Data\Java
C:\Documents and Settings\username\Application Data\Sun\Java

Step 3:

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player

Step 4:

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Admin

You only need to get one of them to run, not all of them.

Please post the log in your next reply.

Note: The log can be found at the root of your installed hard drive entitled rkill.log

Step 5:

Launch Malwarebytes' Anti-Malware
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

* JavaRa log

* RKill log

* MalwareBytes' Anti-Malware log

* DDS log

alex_j · March 14, 2010

Hi Borislav,

Thanks a lot for you help.

I've followed all the steps you suggested and here are the logs requested...

JavaRa:

JavaRa 1.15 Removal Log.Report follows after line.------------------------------------The JavaRa removal process was started on Sun Mar 14 12:53:09 2010

Found and removed: C:\Program Files\Java\j2re1.4.2Found and removed: C:\Program Files\Java\jre1.5.0_06Found and removed: Software\JavaSoft\Java2D\1.5.0_06Found and removed: Software\JavaSoft\Java2D\1.5.0_11Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0003-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0004-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0005-ABCDEFFEDCBA}Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0000-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBB}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBA}Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBB}Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_06\------------------------------------Finished reporting.

RKill:

This log file is located at C:\rkill.log.

Please post this only if requested to by the person helping you.

Otherwise you can close this log when you wish.

Ran as Alex on 14/03/2010 at 13:05:44.

Processes terminated by Rkill or while it was running:

C:\PROGRA~1\WinTV\TVServer\HAUPPA~1.EXE

C:\PROGRA~1\WinTV\TVServer\CAPTUR~4.EXE

C:\WINDOWS\System32\nvsvc32.exe

Rkill completed on 14/03/2010 at 13:05:47.

MalwareBytes:

Malwarebytes' Anti-Malware 1.44

Database version: 3866

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

14/03/2010 2:19:19 PM

mbam-log-2010-03-14 (14-19-19).txt

Scan type: Quick Scan

Objects scanned: 135114

Time elapsed: 11 minute(s), 26 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS:

DDS (Ver_09-12-01.01) - NTFSx86

Run by Alex at 14:20:04.20 on 14/03/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18

Microsoft Windows XP Home Edition 5.1.2600.3.1252.2.1033.18.2559.2036 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: Integrity Agent Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Common Files\Dell\EUSW\Support.exe

C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\WinTV\WinTV7\WinTVTray.exe

C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe

svchost.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\explorer.exe