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Windows cannot access the specified device, path or file..


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Yesterday evening, my PC caught a virus on a video streaming website online (nothing weird, just South Park). It was one of those "Your computer is infected, buy this software" kinds of virus, which shut AVG (free) and pretended to be XP Virus Protection or something.

The virus blocked Internet Explorer, Firefox and Safari from accessing the internet, but Google Chrome was fine, so i used that to look for advice- I downloaded Ad-Aware, which installed then wouldn't open, then i downloaded Malwarebytes Anti-Malware.

At that point last night, AVG began to work, so i left it doing a full system scan, which found 3 spyware risks. They were safely put in the virus vault, however the pop-ups and lack of internet access continued.

This morning i set Malwarebytes Anti-Malware scanning, and it found a further 6 risks, which i requested it remove. However once i had told it to remove these threats, the computer restarted (of its own accord) and when it loaded up again, the error message "Windows cannot access the specified device, path or file" came up when trying to open almost any program (including internet explorer, AVG and Malwarebytes).

When i managed to open Malwarebytes, the log of the previous scan was no where to be found.

Thankfully, the initial fake-virus pop-ups have stopped.

Does anyone have any advice as to what to do to get my computer back to normal?

Thanks,

H

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Hello hanjo, and welcome to Malwarebytes.org

Looks like the malware stopped MBAM from doing its work completely and you are still infected somewhat.... Please follow the instructions below to have an expert take a look at your computer.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please note that it may take 72 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 72 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

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