Unable to get Malwarebytes to start when windows start

[Bluem]

I am testing the full version of Malwarebytes but for some reason I am not able to get the app to start when windows is started so protection is available. I removed the software and ran the mbam cleanup file, restart pc, and reinstalled Malwarebytes again. I don't see the icon in system tray and don't see the services listed when I open msconfig. I do have it running successfully on another machine.

Thanks,

B

[Bluem]

I ran hijackthis and it shows the following entry

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

[AdvancedSetup]

The system tray icon is only available with the paid Pro version.

http://www.malwarebytes.org/mbam.php

[Bluem]

The system tray icon is only available with the paid Pro version.

http://www.malwarebytes.org/mbam.php

That is what I have. I can click on Start Protection under Protection tab, but when I restart windows I don't see Malwarebytes running and when I go to Protection tab the Start Protection button is enabled again that I can click on. I don't even see Malwarebytes or mbam listed under Services in Administrative Tools.

[AdvancedSetup]

What Anti-Virus do you have? Have you setup file exclusions for it?

http://forums.malwarebytes.org/index.php?showtopic=10138

Do you have the "hide inactive icons" disabled so that you can see it?

Can you start a DOS prompt with Admin rights and run the following and post back the results

SC QUERYEX MBAMSERVICE

[noknojon]

Hi Bluem -

If you have used the full MBAM clean app then you will need to re-enter and re-activate the license that you were sent for That Computer - The MBAM clean actually fully clears all records in your Malwarebytes history - Please copy and paste your License and Key codes that you were sent from Cleverbrige in the registration email - If you read the full cleanup details you will note that these need to be re-activated -

Thank You -

EDIT -

If you do think you are actually infected, then we don't work on detailed Malware removal or diagnostics in the general forums.

Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Bluem]

I am getting the following error if that helps

[OpenEvent] Failed to perform desired action. Error Code:2

This happen after few minutes upon clicking on Start Protection button. When I come back to Protection I notice Start Protection is enabled again.

[noknojon]

Hi -

Did you re-enter the license and key codes for that computer as I mentioned - It will be missing otherwise and it cannot be the same as the other computer -

Thank You -