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Infected cannot reach maleware site

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Hi I have tried all of the hacks, in the forum, I have scanned the computer 6 times, I have used Anti vir twice. I have internet connectivity, But I still cannot get to your site and I still have an infected computer. I am also not able to update. Is there any way to download the updates to a flash and install them that way?

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Hello aram, and welcome to Malwarebytes.org

To update your database to the latest version using a flash drive or CD see Item #4 RIGHT HERE

Also are you located in Italy, they are having isses there at the moment with DNS?

To get your computer cleaned by the experts please follow the instructions below:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please note that it may take 72 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 72 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

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