Code Error 721 (0,28)

[Dalton]

Someone please help!!!!!!

Everytime I use the full scan function on my windows 7 laptop it just stops after about an hour and ten minutes. For no reason, I thought at first it was my AVG 9.0 so I shut off my internet and shut off my firewall and tried it again. After an hour later I got a message that said that Malwarebytes had incountered a problem and was closing the program. I've got the 721 (0,28) error code twice and after that it just keeps saying its closing the program. I've tried everything I can think of and nothing will work. I can still use the quick scan with no problem but I do like to use the full scan every now and then just to make sure I am as protected as I can be. I even tried to uninstall it and doing a clean installation, but it still freeze's on that one file.

If someone could please help that would be great, because right now I am way confused

[noknojon]

Welcome Dalton -

Error 721: An unknown error occurred during filesystem enumeration. (from our FAQ)

Please try this first on the computer that is having an issue it will ensure you have a fresh new copy of the program -

You will lose the history of your previous scans only , so copy and paste one or two if you want to keep recent history , into notepad -

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Thank You -

Then this topic <- will give details on excluding items from AVG , to help them run better together -

[Dalton]

Alright thank you I will do that right now and tell you if it messed up again. And again THANK YOU!!!!!!!

[Dalton]

Alright I tried all of that and ran the scan, it said that Malwarebytes had encountered an error and is would notice me when a solution had become available. I did everything you told me to do and even fallowed the other instructions to the letter and I still got the error.

[AdvancedSetup]

Hello , and welcome to Malwarebytes.org

It is quite likely that your system may be infected or your Anti-Virus is interfering.

You can get help on disabling your protection programs here

If that still does not work the please follow the directions below.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org