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av.exe


jculley6
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my wife keeps getting av.ex, or some varian that pops up the fake screen in IE that looks like the XP security center, we have all seen it. I keep loosing the battle. We run Mcafee total protection, it has no effect. After my wife's machine is infected malwarebytes is able to remove it, well I think. It always seems to come back. So, I blew the box out and reinstalled windows from scratch. XP sp3, all of the critical updates as of March 9, 2010. I then installed Mcafee total protection version unknown, you cannot tell what version you are running from their gui. Anyway within 24 hours my wife went to some damn teacher lesson plan or recipe site and boom there it was. I taught her to stop everything, go to task manager and kill all iexplore processes and it prevents it from installing, but doing that 5 times a day gets old.

since malwarebytes has been able to remove it, well it appears to remove it, I decided to buy it. After installing the latest version, updating it and registering it I was ready to battle this virus!!! I had malwarebytes and mcafee in the systray!!! Had my wife go to a know infected site and her entire box locked up. had to hold the power button. Did that 3 times, no help, then, unfortunately I had to go to safe mode and remove malwarebytes.

Is there no way to combat this thing? Malwarebytes does prevent it from loadiing, by crashing the os.

Thanks

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Hello jculley6, welcome to Malwarebytes.org

Sorry to hear that you are still in the battle of malware fighting. But since there is a specific forum which treats the removal of malware, you may like to read and follow the instructions below:

We don't work on Malware removal in the general forums so please follow the directions below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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Hi,

since malwarebytes has been able to remove it, well it appears to remove it, I decided to buy it. After installing the latest version, updating it and registering it I was ready to battle this virus!!! I had malwarebytes and mcafee in the systray!!! Had my wife go to a know infected site and her entire box locked up. had to hold the power button. Did that 3 times, no help, then, unfortunately I had to go to safe mode and remove malwarebytes.

I don't know what version of McAfee you have, but you may also want to look here to make sure McAfee is not locking any malwarebytes components:

http://forums.malwarebytes.org/index.php?s...st&p=162098

Is there no way to combat this thing? Malwarebytes does prevent it from loadiing, by crashing the os.

So from what I understand here is, you wanted to test malwarebytes how it prevented this infection, so you visited the bad site again, as a test? Some malware is more stubborn than other malware and tries to "get in" anyway, so Malwarebytes does everything here to prevent it to load/install > result > crash. This also applies for other scanners. Did you have the same with only McAfee on board? If not, then I wonder if McAfee prevented it from loading either.

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I am guessing that he locked up probably from a conflict with McAfee and Malwarebytes. If he enters the exceptions, he can retest to see if he gets that same results....

When he went to the infected site, MBAM probably started doing its job, but then McAfee thought MBAM was causing the issue so it locked up.

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