no update

[tommyb]

Since 4.30 p.m I van not update MBAM (free) with note code error 732 (0,0) on both my computers.

Enyone has same problem ?

Is there an erron on MBAM server?

[Firefox]

Just updated mine to database version 3841

For a 732 Error....

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please do the following:

• Click on Start and select Run
  
• In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

  REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• Try updating again and if it does not work then please proceed to Step 2
  

Step 2: Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Step 4: Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and press the Enter key

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

The FAQ contains examples of setting file exclusions for some known AV products.

[Chaos]

I've the same problem,i've tried all the faq suggestions yet..

Anyone can help us? This problem is started today as tommyb...

#Ping give me response!

[AdvancedSetup]

@Chaos

Please post the ping response here. Is this a home system or a business system? Want to make sure that no firewall or proxy is blocking updates.

[tommyb]

Very strange as the same problem is on Laptop with Trend Micro Internet Security and desk computer with MS Essentials.

All other updates are working.

What's going on?

[Chaos]

Here we go;

Windows 7 Ultimate 64bit,home use.

Kaspersky 2010 Antivirus.

Firewall Windows that allowed MBAM.

No proxy or others! Everythings is right.

Ping response:

Pinging mwbyte.vo.llnwd.net [87.248.195.254] with 32 bytes of data:

Reply from 87.248.195.254: bytes=32 time=63ms TTL=57

Reply from 87.248.195.254: bytes=32 time=64ms TTL=57

Reply from 87.248.195.254: bytes=32 time=85ms TTL=57

Reply from 87.248.195.254: bytes=32 time=63ms TTL=57

Ping statistics for 87.248.195.254:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 63ms, Maximum = 85ms, Average = 68ms

[AdvancedSetup]

So what happens when you click on the update button? Do you get a specific error?

[leofelix]

Hi all

same here

I cannot update MBAM on all my computers.

MBAM has fully access to the internet. I do not use proxy and no Personal Firewalls are blocking MBAM

Laptop with Windows 7 Home premium 64 bit and laptop with Windows Vista Home premium SP2 32 bit

Firefox 3.6 + adblock plus + WOT

ESET NOD 32 v.4

JavaCool SpywareBlaster 4.2

PC Tools Firewall Plus 6

WinPatrol 2010

Sandboxie

RETURNIL Home lux 2010 (antivirus built in disabled)

on demand a-squared free 4.5

Regards

[Chaos]

Yes,same errore 732 (0,0) .

[AdvancedSetup]

I'm going to close this post as its being hijacked. Everyone needs to open their own post if you want direct help. Please DO NOT post into another users post as symptoms and fixes are not always the same.

Chaos and others please start your own NEW topic.

Sorry Tommyb, if you still need help please send me a Private Message and we can re-open this post and remove the other posts.