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Malwarebytes Freezes

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I ran Malwarebytes to get rid of the Antivirus XP 2010 malware on my laptop. It turned up 17 infected files, and I began the quarantine/removal process. But rather quickly, it came upon a file (some "HKEY" thing if I remember correctly), and all of a sudden, Malwarebytes froze, and was "not responding." This happened twice, and I still have that virus on my computer. One website suggested I re-write a registry file on my computer to even get Malwarebytes to start up in the first place after contracting this virus, and I had to write some of those "HKEY" things in there... wondering if this issue is connected to that. Any help would be greatly appreciated!

Also, I'm unable to update Malwarebytes first, because the virus has disabled my ability to do anything on the internet.

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Hello DHenry09

Welcome to Malwarebytes.

Note if these programs will not run then try it is Safe Mode:

http://www.computerhope.com/issues/chsafe.htm < how to get into Safe Mode link


  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold


































    %systemroot%\*. /mp /s


    %systemroot%\system32\*.dll /lockedfiles

    %systemroot%\Tasks\*.job /lockedfiles

    %systemroot%\system32\drivers\*.sys /lockedfiles


  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.


Download the following GMER Rootkit Scanner from Here

  • Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  • Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  • It may take a minute to load and become available.
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED

  • Sections


  • Drives/Partition other than Systemdrive (typically only C:\ should be checked)

  • Show All (don't miss this one)

  • Then click the Scan button & wait for it to finish.
  • Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
  • **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Click OK and quit the GMER program.
  • Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  • Post that log in your next reply.

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I completed the OTL scan and have two logs that I can post. However, right in the middle of the GMER scan, my screen went blue and displayed a message that the system had suffered a fatal error and shut down. Should I try it again or is this going to endanger my computer?

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Scratch that... I had to turn my computer off, and once I turned it back on, the Malwarebytes scan worked, removal worked, and it seems to be in good shape. I suppose it was locking up and needed to be restarted... what a way to have it restart, but it seems to have worked. Thanks for your help!

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