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Malwarebytes Not Responding

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I ran Malwarebytes to get rid of the Antivirus XP 2010 malware on my laptop. It turned up 17 infected files, and I began the quarantine/removal process. But rather quickly, it came upon a file (some "HKEY" thing if I remember correctly), and all of a sudden, Malwarebytes froze, and was "not responding." This happened twice, and I still have that virus on my computer. One website suggested I re-write a registry file on my computer to even get Malwarebytes to start up in the first place after contracting this virus, and I had to write some of those "HKEY" things in there... wondering if this issue is connected to that. Any help would be greatly appreciated!

Also, I'm unable to update Malwarebytes first, because the virus has disabled my ability to do anything on the internet.

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  • Root Admin

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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