coconutnut Posted March 8, 2010 ID:211224 Share Posted March 8, 2010 I am using win 7 ultimate x86. I have found out that mbam causes my system to freeze for a while after a few minutes but returns to full functionality after approx. 2-3 minutes. Link to post Share on other sites More sharing options...
exile360 Posted March 8, 2010 ID:211228 Share Posted March 8, 2010 Greetings and welcome to Malwarebytes Please do the following so I can attempt to assist you in determining the cause of the intermittent freezing you're having:Create an Autoruns Log:Please download Sysinternals Autoruns from here.Save Autoruns.exe to your desktop and double-click it to run it.Once it starts, please press the Esc key on your keyboard.Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code SignaturesOnce that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) FolderAttach the Autoruns.zip folder you just created to your next replyThanks Link to post Share on other sites More sharing options...
coconutnut Posted March 8, 2010 Author ID:211254 Share Posted March 8, 2010 here is the autoruns Link to post Share on other sites More sharing options...
exile360 Posted March 8, 2010 ID:211264 Share Posted March 8, 2010 Hello again Do you have any automatic backups that are set to run? I'm referring to the built in Windows 7 Backup and Restore utility. The reason I ask is because there is currently a known issue where backups can cause a system freeze with MBAM running in the background, but this has been corrected in the upcoming version of Malwarebytes.Aside from that, I noticed this entry in your Autoruns log and was wondering if you could explain what it is as I couldn't find any info about it:\{DBA03C82-1A1C-4F1C-B2FD-65E10F4CF4B5} Global Operations Client (Not verified) Barking Dog Studios d:\program files\crave\global operations\globalops.exeIt is listed under your Scheduled Tasks.Thanks Link to post Share on other sites More sharing options...
coconutnut Posted March 8, 2010 Author ID:211267 Share Posted March 8, 2010 http://www.gamefaqs.com/computer/doswin/data/450386.htmlanyway i can turn it off? Link to post Share on other sites More sharing options...
exile360 Posted March 8, 2010 ID:211272 Share Posted March 8, 2010 Oh, ok . I was just checking. As for the automated backups, if you never set it up then it shouldn't be running but you can check by clicking on the Start button and typing Backup and it should be the first item listed. Check to see if scheduled backups have been configured, and if they have, you can turn it off.You can use the steps in this tutorial which will explain how to turn it on, as well as how to turn it off .Please let me know if it resolves it or not.Thanks Link to post Share on other sites More sharing options...
coconutnut Posted March 8, 2010 Author ID:211329 Share Posted March 8, 2010 i have yet to configure the auto backup. when will 1.45 come out? Link to post Share on other sites More sharing options...
exile360 Posted March 8, 2010 ID:211524 Share Posted March 8, 2010 It should be out soon, although I'm not sure exactly how soon. This topic provides details on the upcoming features as well as some time estimates.One more thing you should try is setting complete exclusions for Malwarebytes' Anti-Malware's files in Kaspersky:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysA tutorial on how to exclude/trust files and folders for Kaspersky products can be found here.Please make sure that for each file and process that you exclude, that you select all 4 checkboxes:Do not scan opened filesDo not monitor application activityDo not monitor child application activityDo not scan network trafficPlease let me know if this resolves the issues.Thanks Link to post Share on other sites More sharing options...
coconutnut Posted March 9, 2010 Author ID:211720 Share Posted March 9, 2010 the problem is solved. no more freezes... Link to post Share on other sites More sharing options...
jackbrennan2008 Posted March 9, 2010 ID:211741 Share Posted March 9, 2010 Hi there i was just following these instructions and i am unable to find C:\Windows\System32\drivers\mbamswissarmy.sys on my pc running Windows 7 X64 however i can find it on my laptop running Windows 7 X86?Is this normal or should i reinstall the application on my X64 machine?Jack. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 9, 2010 Root Admin ID:211752 Share Posted March 9, 2010 You should check and make sure your files and folder settings are not set to hide system files in order to see them. You should also start your own post and if need reference this one. Link to post Share on other sites More sharing options...
jackbrennan2008 Posted March 9, 2010 ID:211785 Share Posted March 9, 2010 I will check the folder properties when i get home from work and start a new thread if need be. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 9, 2010 Root Admin ID:211794 Share Posted March 9, 2010 Also if you're on an x64 system you'd need to look in C:\Windows\SysWOW64\drivers folder by default. Link to post Share on other sites More sharing options...
jackbrennan2008 Posted March 9, 2010 ID:211829 Share Posted March 9, 2010 Also if you're on an x64 system you'd need to look in C:\Windows\SysWOW64\drivers folder by default.That could most likely be why i didn't find it. Thank you very much. Ill stop hijacking this therad now Link to post Share on other sites More sharing options...
exile360 Posted March 9, 2010 ID:211973 Share Posted March 9, 2010 the problem is solved. no more freezes...That's excellent news I'm glad that this issue is now resolved. Should you require any further assistance please feel free to post.Thanks Link to post Share on other sites More sharing options...
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