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Malware Error Code 732 (12007,0)


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I believe the computer involved is/was infected with "XP Internet Security" rogue/bogus anti-virus malware programme.

I have run Malwarebyte's Anti-malware programme, log below.

Malwarebytes' Anti-Malware 1.44

Database version: 3510

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

3/5/2010 7:45:21 PM

mbam-log-2010-03-05 (19-45-20).txt

Scan type: Full Scan (C:\|D:\|)

Objects scanned: 186364

Time elapsed: 47 minute(s), 41 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 5

Registry Values Infected: 0

Registry Data Items Infected: 6

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\cuskina.avideo (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{d263b532-c528-49e5-8bb6-80fa67332c9a} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{95e1d855-9232-48f7-80d9-1adb65b7939c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{7165223d-d2c9-422b-8126-411b11842b8b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{95e1d855-9232-48f7-80d9-1adb65b7939c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.144 85.255.112.122 1.2.3.4 -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3b510ada-9436-4d17-8c03-a4d124b29ad7}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.144 85.255.112.122 1.2.3.4 -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{46290101-dab7-4909-9d0f-4eb63c290d36}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.144 85.255.112.122 1.2.3.4 -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

However, it did so without successfully updating 1st - having produced the error code noted in title of this post. Likewise any attempt to run an online virus scan is thwarted 9(Kaspersky, Trend Micro, Microsoft Security Essentials). It is as though the malware, or another unwanted programme remains and monitors what I am trying to download. I can view websites like Google ok.

The laptop itself has no current anti-virus installed (helping my brother to who it belongs) and I am in a Catch 22 siutation., none installed ti run and can't install one either.

Any help would b much appreciated. Thanks.

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Hello janvandessel, and welcome to the forums here at Malwarebytes.org :P

Please do the following to see if it corrects it:

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from here
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected.

    [*]Click on OK

    [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've done your backup, please do the following:

  • Click on Start and select Run
  • In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:
    REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f


  • Try updating again and if it does not work then please proceed to Step 2

Step 2: Verify Your Internet Connection Settings:

  • Open Internet Explorer
    • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser

    [*]Click on Tools at the top and select Internet Options

    • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up

    [*]Click on the Connections tab

    [*]Click on the LAN settings button

    [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

    [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

    [*]Click on the OK button to close the Local Area Network (LAN) Settings window

    [*]Click on the OK button to close the Internet Options window

    [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

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