.NET Framework udpate failed

[TBK1]

got this message?

Microsoft .NET Framework 1.1 Service Pack 1 Security Update for Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB953297)

Edited March 6, 2010 by Maurice Naggar
edited subject description to better reflect issue

[exile360]

Greetings TBK1 B)

Please do the following to try and resolve this issue:

Uninstall Programs:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall the following if found:
  
  
  
  
  
  • Microsoft .NET Framework 1.1 Service Pack 1
    
  • Microsoft .NET Framework 1.1
    
    
    
    

  [*]Restart your computer if asked to do so during either/both uninstallations

  [*]Visit Windows Update again and search for updates, it should now offer the updates you just removed, allow it to install them and reboot if asked to do so

  [*]Check for updates again and attempt to install any that remain

Please let me know how it goes.

Thanks B)

[TBK1]

wont let me remove it, sayssomething about the installation source for this product is not available, verify the source exissts so you can access it!

Thats for 1.1, I also have a 1.1 hot fix

[exile360]

Hello again

Please do the following:

• Download Aaron Stebner's .NET Framework Cleanup tool from here and save it to your desktop
  
• Extract the zip file and run the tool
  
• When prompted if you wish to run the tool answer YES
  
• Click the drop down menu next to Product to cleanup: and only select .NET Framework 1.1
  
• Click the Cleanup Now button
  
• Reboot your computer once it finishes
  
• Visit Windows Update again, you should now be offered .NET Framework 1.1, install it and reboot when prompted
  
• Keep visiting Windows Update, installing the updates and rebooting until no more updates are offered
  

Please let me know how it goes.

Thanks B)

[TBK1]

did that and now have bigger problems

Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB928367) keeps failing wont update and comp now is running slowwwwwwww

[TBK1]

and now I cant use my quickbooks either, can we revert what that program did, gotta help me on this PLEASE now I am panicing

did that and now have bigger problems

Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB928367) keeps failing wont update and comp now is running slowwwwwwww

[Maurice Naggar]

Hello TBK1,

Please tell me your specific Windows version & edition (eg, XP Home or Pro & specific service pack level; or Vista or Windows 7 along with service pack level & whether 32-bit or 64-bit)

IF in doubt, use Start, select RUN, then type in

WINVER

Then write down the entire line that starts with Version and post that here

It would appear a .net framework was removed that your Quickbooks needs to run. That is my assumption & please keep in mind I'm in no way a QB expert.

Keep Quickbooks closed. Don't start it for the duration. But tell me your version number of Quickbooks.

There's 2 issues to deal with here. 1) flushing the pending auto-updates (which you'll re-update later)

2) restoring a workable .Net framework from MS download center.

Get me the details I asked for.

[TBK1]

xp home

5.1(build 2600.xpsp-sp3-gdr.091208-2036:service pack 3

Quick books pro 2009

[Maurice Naggar]

XP service pack 3. ok. Have patience & as I said, keep Quickbooks closed.

I'm going to use baby steps & will take several replies between us.

This is to flush your Automatic Updates download folder.

Housekeeping and cleanup steps:

Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next un-check Hide protected operating system files.

Use Windows Explorer. Go to C:\Windows\System32

If you have a sub-folder called * Catroot2 * (not Catroot) rename the

folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.

(to clean up downloaded files for Automatic updates / Windows Update)

From main Windows Start menu, select RUN, type in

CMD

<Enter-key>

type in

net stop wuauserv

<Enter-key>

Go to Windows Explorer.

Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.

Modify following as appropriate.

If your Windows folder is C:\Windows. Look at this folder

C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Next: with any of your open programs closed (those that you started)

Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista or Windows 7, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  
• IF prompted to Reboot, reply "Yes".
  

Let me know when you are done.

[TBK1]

cant find folder options, have windows internet explorer open if i go to tools its not there

[Maurice Naggar]

No, not in the IE browser. Use Windows Explorer (MY Computer icon on your Desktop).

[TBK1]

That is all done, I have to run a service call, ill be back on later, thank you so much for helping!

[Maurice Naggar]

The next step is just to see what error message Quickbooks shows. Write it completely down & post it here --- assuming it displays an error message on screen.

Start your Quickbooks. ( a one time test)

Tell me what happens.

[TBK1]

now when trying to open , windows installer comes up and says preparing to install but nothing happens.

at one time when i first noticed it would open it said something like Intuitsyncmanager.exe and i think 0x0000135

[Maurice Naggar]

Close any installer window, & any Quickbooks screen.

Place the Quickbooks setup CD/DVD in the drive.

Using My Computer {Windows Explorer}, browse all the main sub-folders.

Look for one named

THIRDPARTY

then drill down

Look for a sub-folder named DOTNETnn {where nn is some number}

If found, look for a dotnetfx.exe

If found, double click that to install the .NET framework from it.

[TBK1]

found all that but it wont install says

microsoft.Net framework 2.0 setup

setup cannot continue because this version of .net framework is not caompatable with a previously installed version

[Maurice Naggar]

I suggest you make a backup of your system before proceeding further.

Then, go to the Microsoft Download Center (the main source to get .Net Framework)

get, save to your HD at a unique (new) folder the Microsoft .NET Framework 2.0 Service Pack 2

http://www.microsoft.com/downloads/details...1d-10e506da9d0f

Once the download completes, then install it.

Then see if you can successfully open QB without a fail issue.

[TBK1]

sorry for this, how do I back it up I have a 43 gig external I can use

[exile360]

Hello again, sorry to hear you're still having issues.

As for how to backup, if you wish to simply back up your personal files (ie pictures, documents, videos etc) then you can simply copy/paste them. However, if you wish to create an exact duplicate of your hard drive on your external drive so that the backup can be used to completely restore your system to its current state then you can use the free tool and method described in this tutorial.

After you finish your backup please follow Maurice Naggar's instructions.

Thanks

[TBK1]

ok I see there are 3 files, ia64.exe, x64.exe,x86.exe do i do all 3 ??

[exile360]

The one you want is x86.exe, as it is the one for 32 bit operating systems .

[Maurice Naggar]

TBK1,

You need only 1 --- not all 3.

I seriously doubt that you have an Itanium processor. The ia64.exe is for those that have Itanium micro-processors.

Do you have a 64-bit Windows? if so, the x64.exe would apply.

And "you" would know if you did have a 64-bit edition!.

You more than likely have a typical 32-bit Windows, so the x86.exe would be the one to get.

If you're having an issue with size of backup, we could get by for now with just backup of the registry before you apply the updates. Use this

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Do the ERUNT backup & then go forth to get the Net Framework.

ERUNT is an excellent addition to your toolset. Keep it. Use it to make periodic snapshots (backups) of the system registry.

[TBK1]

ok here is what I did got erunt and ran it, got the .net framework the 86 one and saved to new folder on my desktop, then double clicked it and it came back and said it already exists use add reove programs to ? cant remeber, went to add remove programs, found 2.0 sp2 and clicked change and it started windows installer and did some things but never asked what i wanted to do or where i saved it, but I can now access my quickbooks :-)

I am almost afraid to reboot this comp now LOL

What else do I need to do now?

[Maurice Naggar]

Hello TBK1,

That is good news that you can run QB.

Make a backup now of your system, and I'd suggest a separate backup as well of QB to DVD/CD.

Make regular backups of your system to removable media: DVD, USB external hard drive, etc.

From main Windows Start menu, select RUN, type in

CMD

<Enter-key>

type in

net start wuauserv

<Enter-key>

Close the command prompt

Check in at Windows Update and install any Critical Updates offered.

Make certain that Automatic Updates is enabled.

How to configure and use Automatic Updates in WinXP:

http://support.microsoft.com/kb/306525

You are good to go now. Regards.

[TBK1]

Ok did the CMD thing and it said it was already started! only other thing I am noticeing is that the update shield keeps popping up every few minutes so i let it update and its the same one everytime (KB928367) and it says install complete every time, but if i go to add and remove programs and look for that KB number its not listed!