Internet Explorer can't connect

[Lisac]

We just downloaded and ran the MalwareBytes malware removal program, and now we cannot connect to the interenet using Internet Explorer and Windows 2000. Any ideas what went wrong and how to fix it?

[marktreg]

Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try to connect to the internet to see if it now works correctly

If you need help with malware removal, please print out, read and follow the directions here:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here:

http://www.malwarebytes.org/forums/index.php?showforum=7

If your computer is un-bootable, just post a description of the problems you are having there.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Lisac]

Thanks so much for trying to help..... I followed your instructions but all the settings were prpoerly set, and still nothing. I've tried disabling/enabling the connection, hard-booting and looking for any obvious sign of disconnection, but I'm not tech-savvy at all so really don't know much of what I am looking at...... thanks again...... Lisac

[AdvancedSetup]

Please post the log from the Malwarebytes scan and we'll take a look at what it found

[Lisac]

Please post the log from the Malwarebytes scan and we'll take a look at what it found

I'm not quite sure how to do that since it's on another computer. I'll have to figure it out.... thanks.