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Update error 732(12002,0)

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I have been unable to update for a little while and I am wanting to get it fixed. I have followed all of the steps outlined in the thread about being unable to update. I am running an environment of Windows Xp SP3 with IE8 and Mcafee for my Virus software. I am running Malwarebytes version 1.44. I never could get it running on my computer so I decided to try it on a computer with a clean install of only XP SP3 including all updates but no other apps. There is no Anti-virus on the machine and I turned off the only firewall on the machine which was the Windows Firewall. I made sure all the settings were correct in IE and tried to update with the same results. I noticed in one post a command to ping the update server and I couldn't even get that to work on either machine. I was running another version of Malwarebytes before version 1.44 which also couldn't update so I removed it and loaded on the newest version downloaded from this site. I tried working with their support personnel but all they wanted to do was pass me around to different people who did not read my message at all but just sent back a canned response to do those things in the thread I already mentioned which I had already done and explained to them I had done. Hopefully someone else has seen this and has a workaround to fix it. All that happens on my machine and the other machine I tried is the update screen pops up and just keeps saying connecting to malwarebytes.org but never makes a connection. I appreciate any help in getting this resolved.

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  • Root Admin

Hello , and welcome to Malwarebytes.org

If you're unable to ping the update site on any system then it's quite possible that you're sharing an infection between the computers or you have an infected router.

I would try a factory reset of the router first. Then log back onto the router and make sure you set a password on it.

If that does not help and you still cannot ping the site from any computer then you are more than likely infected and you'll need to follow the advice below to have someone assist you. It can take up to a week possibly before someone will be able to assist you in the forum as it's very busy right now. They will try to get to you as soon as they can though.

Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and press the Enter key

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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