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Protected Service Won't Start


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Having just used the free version of MBAM to remove (?) a load of viruses, I thought I'd buy the full version to keep me secure in the future. However, I believe that one or more of the viruses has altered the registry such that the Protected Service for MBAM won't start. Incidentally, nor will G Data, my antivirus package. I'm hoping someone knows how to help!!!

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Hello rudey61, and welcome to the forums here at Malwarebytes.org B)

Please read the following so that you can begin (or perhaps you will need to finish) the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 72 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 72 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

Alternatively, you may contact support@malwarebytes.org

Thank you B)

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