number of problems after fakealert-ma.gen attack

[kaps2003]

hi,

my laptop was recently infected by fakealert-ma.gen. alongwith that i also got infected by drguard. the mcafee i had was not able to remove the infection. i went to different forums and tried everything starting from spywaredoctor, spybot, etc., but was not able to remove the infection since non of them was running on my laptop. i was not able to log on to malwarebytes.org from my laptop and hence could not download malwarebytes. atleast i did the system restore to an earlier date that helped me to get rid of drguard but got stuck with fakealert-ma.gen. i used another computer to download malwarebytes and installed on my comp. though it started the installation, i got an error code of 732(12007,0)..... i assume that is related to update. i ran the full scan and removed whatever came up during scan. now i am no more having the fake pop ups ... thanks to malwarebytes.

my problem now is are -

- MBAM does not update (even manual)- error code 732(12007,0)

- cannot log on to malwarebytes.org- shows error server not found

- not able to install windows updates - shows error connection timed out

my internet connection is working properly and i am able to open most of the sites without any problem.

i checked the host file and did not find any additional entries blocking these sites.

i went through the various topics pinned to this forum (should have done it earlier, nevertheless) did download and run the Process Explorer but could not figure out which one i need to kill, if at all i have to. i am attaching the screen shot of process explorer.

can someone plssssssss help me out. i am not even sure whether my laptop is cured B) . I do not know much about computers and i am very scared to try anything else out B) .

thanks in advance

kapila

ePowerSvc.exe.txt

[kaps2003]

Hi,

my problem is solved. just added the ip address of the malwarebytes to the host file and the update started and i did the full scan which removed all the infections. now i can open malwarebytes' website and all othe security websites as well as windows update biggrin.gif i believe the trojen was interefering with the DNS and redirecting. i found the following registry data entries in the log file.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.163.100,93.188.166.47 -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{bc0da059-edf8-4042-8fd6-d10e2073854b}\NameServer (Trojan.DNSChanger) -> Data: 93.188.163.100,93.188.166.47 -> Quarantined and deleted successfully.

br

kaps

[screen317]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.