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Hi. I was recently infected with what I believe to be a TDL2 Rootkit infection as the symptoms exactly match the following (from this topic: MBAM wont install or will not run.(TDL2 Rootkit-WinNT.Alureon), TDSS/Seneka/UAC/ovfst/kungsf/SKYNET/MSIVX/H8SRT/4DW4R3+ others listed)

1)MBAM will not install or run if already installed.

2)Other security tools also will not install or run if already installed.

3)Some installed security softwares that are still able to run no longer are able to update.

4)Some well known security/vendor sites are inaccesible as they are being blocked.

5)MBAM or other tools keep detecting file(s) or registry keys but failing to permamently remove.

6)Hijacked search results.

Per that posting, I have tried downloading RootRepeal, but whenever I try to run it my computer crashes, and reboots. Can somone direct me what to do next, given that RootRepeal won't work?

Below is the MBAM log that I got from renaming the exe in order to install/run it. Also attached is the DDS logs.

I haven't had a lot of luck yet getting the GMER log as it takes a very long time to collect, but I will try running it again tonight in case it is needed, and hope my computer doesn't lock up again.

Thanks so much for any help.

mbam-log-2010-02-28 (18-14-36).txt

Malwarebytes' Anti-Malware 1.44

Database version: 3510

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

2/28/2010 6:14:36 PM

mbam-log-2010-02-28 (18-14-36).txt

Scan type: Full Scan (C:\|)

Objects scanned: 361468

Time elapsed: 1 hour(s), 33 minute(s), 13 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Malware Defense (Rogue.MalwareDefense) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)


DDS (Ver_09-12-01.01) - NTFSx86

Run by Jeff at 18:16:04.87 on Sun 02/28/2010

Internet Explorer: 7.0.5730.13

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.552 [GMT -8:00]

AV: Paladin Antivirus *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs





C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe


C:\Program Files\Kaiser\VPN Client\cvpnd.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe

C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe


C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc






C:\Program Files\Logitech\MediaLife\MediaLifeService.exe

C:\Program Files\HP CD-DVD\Umbrella\hpcdtray.exe




C:\Program Files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe

C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe

C:\Program Files\CyberLink\PCM4Everio\EverioService.exe


C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\iTunes\iTunesHelper.exe


C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe


C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\iexplore.exe


============== Pseudo HJT Report ===============

uStart Page = hxxp://home.jzip.com

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

mWinlogon: Userinit=c:\windows\system32\Userinit.exe

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll

BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\\IPSBHO.DLL

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\\coIEPlg.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet

uRun: [Nero PhotoShow Media Manager] c:\progra~1\nero\photos~1\data\xtras\mssysmgr.exe

uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup


mRun: [updReg] c:\windows\UpdReg.EXE

mRun: [nwiz] nwiz.exe /install

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [MediaLifeService] "c:\program files\logitech\medialife\MediaLifeService.exe"

mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE

mRun: [Jet Detection] c:\program files\creative\sbaudigy\program\ADGJDet.exe

mRun: [HPCDTray] "c:\program files\hp cd-dvd\umbrella\hpcdtray.exe"

mRun: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE


mRun: [DVDTray] "c:\progra~1\hpcd-d~1\umbrella\DVDTray.exe"

mRun: [DVDBitSet] "c:\program files\hp cd-dvd\umbrella\DVDBitSet.exe" /NOUI

mRun: [barbieGirlsTray] c:\program files\mattel\barbie girls\Mattel.BarbieGirls.Tray.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [AdaptecDirectCD] "c:\program files\adaptec\easy cd creator 5\directcd\DirectCD.exe"

mRun: [symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"

mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe

mRun: [EverioService] "c:\program files\cyberlink\pcm4everio\EverioService.exe"

mRun: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll

IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll

DPF: JavaConnect - hxxp://wdc-st01/sametime/javaconnect/JavaConnect.cab

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: Yahoo! Hearts - hxxp://download.games.yahoo.com/games/clients/y/ht1_x.cab

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab

DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - hxxp://www.creative.com/softwareupdate/su/ocx/15031/CTSUEng.cab

DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} - hxxp://odc-mail02.kp.org:8080/iNotes.cab

DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - c:\program files\yahoo!\common\Yinsthelper.dll

DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab

DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - hxxp://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe

DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://www.nvidia.com/content/DriverDownload/srl/

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145251355875

DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} - hcp://system/RunExeActiveX.CAB

DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://www.nick.com/common/groove/gx/GrooveAX25.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} - hcp://system/StartFirstControl.CAB

DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38088.7528009259

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe

DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/softwareupdate/su/ocx/15034/CTPID.cab

Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll

Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} -

Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1105000.07f\symds.sys [2010-1-11 328752]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1105000.07f\symefa.sys [2010-1-11 172592]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\bashdefs\20100211.001\BHDrvx86.sys [2010-2-11 536112]

R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1105000.07f\cchpx86.sys [2010-1-11 501888]

R1 hpcd2k;hpcd2k;c:\windows\system32\drivers\hpcd2k.sys [2004-12-20 4421]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1105000.07f\ironx86.sys [2010-1-11 116272]

R2 CVPNDRV;Kaiser IPsec Driver;c:\windows\system32\drivers\CVPNDrv.sys [2004-6-14 263751]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-2-18 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\ipsdefs\20100224.002\IDSXpx86.sys [2010-2-25 329592]

S2 mrtRate;mrtRate; [x]

S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\\ccsvchst.exe [2010-1-11 126392]

S3 iscFlash;iscFlash;\??\c:\windows\system32\drivers\iscflash.sys --> c:\windows\system32\drivers\iscflash.sys [?]

S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20100226.033\NAVENG.SYS [2010-2-26 84912]

S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20100226.033\NAVEX15.SYS [2010-2-26 1324720]

S3 PCDRDRV;Pcdr Helper Driver;c:\windows\system32\drivers\pcdrdrv.sys --> c:\windows\system32\drivers\PCDRDRV.sys [?]

S3 pnicml;pnicml;c:\docume~1\jeff\locals~1\temp\pnicml.sys [2001-6-24 15872]

S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2004-6-14 141752]

S4 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\viewpoint\common\viewpointservice.exe" --> c:\program files\viewpoint\common\ViewpointService.exe [?]

=============== Created Last 30 ================

2010-02-27 21:05:58 0 ----a-w- c:\documents and settings\jeff\defogger_reenable

2010-02-27 21:03:50 0 d-----w- C:\av

2010-02-27 05:25:55 0 d-----w- c:\docume~1\jeff\applic~1\Malwarebytes

2010-02-27 05:21:33 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-02-27 05:21:31 19160 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-02-27 05:21:31 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-02-27 05:21:31 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-02-27 05:16:47 0 d-----w- c:\temp\malwarebytes

2010-02-27 02:10:32 0 d-----w- c:\docume~1\jeff\applic~1\Tific

2010-02-26 00:12:26 7 ----a-w- c:\docume~1\alluse~1\applic~1\mswintmp.dat

2010-02-04 19:45:11 0 d-----w- c:\program files\iPod

2010-02-04 19:44:42 0 d-----w- c:\program files\iTunes

2010-02-04 19:44:42 0 d-----w- c:\docume~1\alluse~1\applic~1\{755AC846-7372-4AC8-8550-C52491DAA8BD}

==================== Find3M ====================

2010-01-05 10:00:29 832512 ----a-w- c:\windows\system32\wininet.dll

2010-01-05 10:00:21 78336 ----a-w- c:\windows\system32\ieencode.dll

2010-01-05 10:00:20 17408 ------w- c:\windows\system32\corpol.dll

2009-12-31 16:50:03 353792 ----a-w- c:\windows\system32\drivers\srv.sys

2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe

2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll

2009-12-08 19:27:51 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe

2009-12-08 18:43:50 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe

1996-10-29 20:53:14 12848 ----a-w- c:\program files\readpre.txt

2008-10-09 01:58:19 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100820081009\index.dat

============= FINISH: 18:16:57.98 ===============


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Hello , and welcome to Malwarebytes forum!

Looks like you have a rogue infection :D, not TDL2.



Please download ComboFix from one of these locations:


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

In your next reply, please include the following:

  • Combofix.txt

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I cannot disable my AntiVirus. The virus removed it from my System Tray, and when I try to bring it up from the Start Menu, it brings up a help session, rather than the AntiVirus console. I believe it is still running, but I don't seem to have any access to it anymore. I could try to uninstall it completely, but I hesitate to do that.

I tried to run Combofix.exe anyway, with no luck. At first it appeared not to do anything. I tried renaming the exe file thinking it might be blocked by the virus, but I got an error when I tried to run it that way. Finally a small gray box that just says "Combofix*" appeared, but it is hung there doing nothing. (* It says "Combofix, or "Combofix.exe" or something similar. I'm away from the computer atm.)

When I get home from work, I can try again. Maybe rebooting, and running in safe mode will allow combofix to run? If you have any advice for these specific issues, I'd appreciate it. Otherwise I'll continue working on it tonight to see if I can make progress w/ Combofix.


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I was able to run Combofix. It complained about my antivirus running, and gave me dire warnings about that. Since I couldn't access the antivirus to disable it, I uninstalled it, and plan to reinstall it once I am virus free. Combofix still complained that the antivirus was running even after it was uninstalled, but I went ahead and ran it anyway. Below is the log from combofix.


ComboFix 10-02-28.04 - Jeff 03/01/2010 20:35:38.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.730 [GMT -8:00]

Running from: c:\av\CFrename.exe

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}



((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


c:\documents and settings\All Users\Application Data\_VOIDkrl32mainweq.dll

c:\documents and settings\All Users\Application Data\_VOIDmainqt.dll

c:\documents and settings\All Users\Application Data\mswintmp.dat













((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))




((((((((((((((((((((((((( Files Created from 2010-02-02 to 2010-03-02 )))))))))))))))))))))))))))))))


2010-03-02 04:23 . 2010-03-02 04:24 -------- d-----w- C:\32788R22FWJFW

2010-03-02 04:20 . 2010-03-02 04:23 -------- d-----w- C:\32788R22FWJFW.0.tmp

2010-03-01 04:16 . 2009-08-13 18:14 472064 ----a-w- c:\documents and settings\Unzip\RootRepeal.exe

2010-02-28 22:46 . 2010-03-01 00:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Yahoo! Companion

2010-02-27 21:03 . 2010-03-02 04:23 -------- d-----w- C:\av

2010-02-27 05:25 . 2010-02-27 05:25 -------- d-----w- c:\documents and settings\Jeff\Application Data\Malwarebytes

2010-02-27 05:21 . 2010-01-08 00:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-02-27 05:21 . 2010-02-27 05:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-02-27 05:21 . 2010-02-27 05:21 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2010-02-27 05:21 . 2010-01-08 00:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-02-27 05:16 . 2010-02-27 05:20 -------- d-----w- c:\temp\malwarebytes

2010-02-27 02:16 . 2010-02-27 02:16 -------- d-----w- c:\documents and settings\Jennifer\Application Data\Tific

2010-02-27 02:16 . 2010-02-27 02:16 -------- d-----w- c:\documents and settings\Jennifer\Local Settings\Application Data\Symantec

2010-02-27 02:10 . 2010-02-27 02:10 -------- d-----w- c:\documents and settings\Jeff\Local Settings\Application Data\Symantec

2010-02-27 02:10 . 2010-02-27 02:10 -------- d-----w- c:\documents and settings\Jeff\Application Data\Tific

2010-02-12 01:02 . 2010-02-12 01:02 -------- d-----w- c:\documents and settings\Rebecca & William\Local Settings\Application Data\Apple Computer

2010-02-04 19:45 . 2010-02-04 19:45 -------- d-----w- c:\program files\iPod

2010-02-04 19:44 . 2010-02-04 19:46 -------- d-----w- c:\program files\iTunes

2010-02-04 19:44 . 2010-02-04 19:46 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}

2010-02-04 19:41 . 2010-02-04 19:41 -------- d-----w- c:\program files\QuickTime

2010-02-04 19:29 . 2010-02-04 19:29 72488 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes\SetupAdmin.exe

2010-02-01 21:12 . 2010-02-02 02:30 -------- d-----w- c:\documents and settings\PICTURES\WmTimeline


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))


2010-03-02 04:17 . 2008-10-22 06:05 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton

2010-03-02 04:15 . 2004-04-11 07:13 24 ----a-w- c:\windows\system32\DVCStateBkp-{00000002-00000000-0000000C-00001102-00000004-00581102}.dat

2010-03-02 04:15 . 2004-04-11 07:13 24 ----a-w- c:\windows\system32\DVCState-{00000002-00000000-0000000C-00001102-00000004-00581102}.dat

2010-02-28 22:46 . 2005-05-13 05:01 -------- d-----w- c:\program files\Yahoo!

2010-02-27 09:05 . 2004-09-04 03:50 -------- d-----w- c:\documents and settings\All Users\Application Data\Viewpoint

2010-02-26 19:17 . 2004-04-25 03:43 -------- d-----w- c:\program files\Quicken

2010-02-04 19:57 . 2009-05-11 03:07 -------- d-----w- c:\documents and settings\Jennifer\Application Data\Apple Computer

2010-02-04 19:45 . 2009-05-11 03:01 -------- d-----w- c:\program files\Common Files\Apple

2010-01-26 02:37 . 2006-05-31 06:27 664 ----a-w- c:\windows\system32\d3d9caps.dat

2010-01-22 11:20 . 2008-05-23 16:36 -------- d-----w- c:\program files\Microsoft Silverlight

2010-01-22 02:24 . 2010-01-22 02:24 -------- d-----w- c:\documents and settings\Rebecca & William\Application Data\IDMComp

2010-01-05 10:00 . 2004-02-07 01:05 832512 ----a-w- c:\windows\system32\wininet.dll

2010-01-05 10:00 . 2004-08-04 07:56 78336 ----a-w- c:\windows\system32\ieencode.dll

2010-01-05 10:00 . 2001-08-30 10:30 17408 ------w- c:\windows\system32\corpol.dll

2009-12-31 16:50 . 2001-08-30 10:30 353792 ----a-w- c:\windows\system32\drivers\srv.sys

2009-12-21 04:47 . 2004-10-30 18:23 81432 ----a-w- c:\documents and settings\Jeff\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2009-12-16 18:43 . 2004-04-12 01:59 343040 ----a-w- c:\windows\system32\mspaint.exe

2009-12-14 07:08 . 2001-08-30 10:30 33280 ----a-w- c:\windows\system32\csrsrv.dll

2009-12-08 19:27 . 2001-08-30 10:30 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe

2009-12-08 18:43 . 2001-08-17 13:48 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe

2009-12-07 02:31 . 2004-11-06 17:25 81432 ----a-w- c:\documents and settings\Jennifer\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2009-12-04 18:22 . 2001-08-30 10:30 455424 ----a-w- c:\windows\system32\drivers\mrxsmb.sys

1996-10-29 20:53 . 2004-11-25 02:55 12848 ----a-w- c:\program files\readpre.txt


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown



"Yahoo! Pager"="c:\program files\Yahoo!\Messenger\YahooMessenger.exe" [2007-08-31 4670704]

"Nero PhotoShow Media Manager"="c:\progra~1\Nero\PHOTOS~1\data\Xtras\mssysmgr.exe" [2007-04-27 312848]

"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-09-20 455968]

"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-19 204288]


"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2006-10-22 7700480]

"WINDVDPatch"="CTHELPER.EXE" [2002-02-08 40960]

"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]

"nwiz"="nwiz.exe" [2006-10-22 1622016]

"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2006-10-22 86016]

"MediaLifeService"="c:\program files\Logitech\MediaLife\MediaLifeService.exe" [2005-05-13 110739]

"Logitech Hardware Abstraction Layer"="KHALMNPR.EXE" [2005-05-20 28160]

"Jet Detection"="c:\program files\Creative\SBAudigy\PROGRAM\ADGJDet.exe" [2001-10-04 28672]

"HPCDTray"="c:\program files\HP CD-DVD\Umbrella\hpcdtray.exe" [2001-10-17 69632]

"Hot Key Kbd 9910 Daemon"="SK9910DM.EXE" [2001-01-03 66048]

"GWMDMMSG"="GWMDMMSG.exe" [2002-03-28 101611]

"DVDTray"="c:\progra~1\HPCD-D~1\Umbrella\DVDTray.exe" [2003-07-23 65536]

"DVDBitSet"="c:\program files\HP CD-DVD\Umbrella\DVDBitSet.exe" [2002-05-01 200704]

"BarbieGirlsTray"="c:\program files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe" [2007-03-15 24576]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]

"AdaptecDirectCD"="c:\program files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" [2004-04-11 675840]

"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe" [2007-03-13 517768]

"NeroFilterCheck"="c:\program files\Common Files\Nero\Lib\NeroCheck.exe" [2007-03-01 153136]

"EverioService"="c:\program files\CyberLink\PCM4Everio\EverioService.exe" [2007-11-02 151552]

"BluetoothAuthenticationAgent"="bthprops.cpl" [2008-04-14 110592]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-11-11 417792]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-01-23 141608]

c:\documents and settings\PRISMIQ\Start Menu\Programs\Startup\

PRISMIQ MediaManager Launcher.lnk - c:\program files\PRISMIQ\MediaManager\mctrl.exe [2004-11-30 765952]

c:\documents and settings\Jennifer\Start Menu\Programs\Startup\

Quicken Scheduled Updates.lnk - c:\program files\Quicken\bagent.exe [2003-7-29 57344]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe [2007-3-12 67128]

Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2006-8-15 450560]

QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2007-9-11 972064]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]



"EnableFirewall"= 0 (0x0)



"c:\\Program Files\\Games\\World of Warcraft\\BackgroundDownloader.exe"=

"c:\\Program Files\\Games\\World of Warcraft\\WoW-"=

"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=

"c:\\Program Files\\Games\\Age of Empires\\Empires.exe"=

"c:\\Program Files\\Games\\Age of Empires\\EMPIRESX.EXE"=

"c:\\Program Files\\Games\\Fantasy Grounds II Demo\\FantasyGroundsDemo.exe"=

"c:\\Program Files\\PRISMIQ\\MediaManager\\winvod.exe"=

"c:\\Program Files\\Games\\Age of Empires II\\EMPIRES2.ICD"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=


"3724:TCP"= 3724:TCP:Blizzard Downloader

"6112:TCP"= 6112:TCP:Blizzard Downloader

R1 hpcd2k;hpcd2k;c:\windows\system32\drivers\hpcd2k.sys [12/20/2004 9:18 PM 4421]

R2 CVPNDRV;Kaiser IPsec Driver;c:\windows\system32\drivers\CVPNDrv.sys [6/14/2004 9:34 PM 263751]

S2 mrtRate;mrtRate; [x]

S3 iscFlash;iscFlash;\??\c:\windows\SYSTEM32\DRIVERS\iscflash.sys --> c:\windows\SYSTEM32\DRIVERS\iscflash.sys [?]

S3 PCDRDRV;Pcdr Helper Driver;c:\windows\system32\drivers\PCDRDRV.sys --> c:\windows\system32\drivers\PCDRDRV.sys [?]

S3 pnicml;pnicml;\??\c:\docume~1\Jeff\LOCALS~1\Temp\pnicml.sys --> c:\docume~1\Jeff\LOCALS~1\Temp\pnicml.sys [?]

S4 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\Viewpoint\Common\ViewpointService.exe" --> c:\program files\Viewpoint\Common\ViewpointService.exe [?]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]

2007-09-20 05:46 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe


Contents of the 'Scheduled Tasks' folder

2010-03-01 c:\windows\Tasks\jucheck.job

- c:\program files\Java\jre1.6.0_05\bin\jucheck.exe [2008-03-25 11:25]



------- Supplementary Scan -------


uStart Page = hxxp://home.jzip.com

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000

Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

DPF: JavaConnect - hxxp://wdc-st01/sametime/javaconnect/JavaConnect.cab

DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab


- - - - ORPHANS REMOVED - - - -

AddRemove-Paladin Antivirus - c:\program files\Paladin Antivirus\Uninstall.exe


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-03-01 21:04

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0



--------------------- LOCKED REGISTRY KEYS ---------------------








Completion time: 2010-03-01 21:09:32

ComboFix-quarantined-files.txt 2010-03-02 05:09

Pre-Run: 14,154,887,168 bytes free

Post-Run: 23,052,685,312 bytes free

- - End Of File - - AD13A568CD7DBEA78D8902792064A636

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Hello , thats looking better already!

First of all, to completely uninstall Norton, follow the steps below. Afterwards you can reinstall it. No need to wait until everything is clean.

Please click HERE and follow the instructions in STEP 2 to download and run the norton removal tool.



Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 18.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version.

-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.

-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.

-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

You are dangerously low on Harddisk space. Besides from running Temp File Cleaner, please uninstall any unused applications and I recommend to move personal data files to external devices.



Download TFC by OldTimer to your desktop.

(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).

Close any open windows.

  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.

Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean


It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



Please launch MBAM and update the program before performing a scan.

  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

In your next reply, please include the following:

  • MBAM log

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- Ran the Norton uninstall tool, and re-installed Norton Internet Security 2010

- Uninstalled old java versions, and installed latest (JRE Update 18)

- Uninstalled a couple programs to free up disk space.

- Ran TFC.

- Updated and ran MBAM. Log is below.


Malwarebytes' Anti-Malware 1.44

Database version: 3817

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

3/2/2010 7:11:42 PM

mbam-log-2010-03-02 (19-11-42).txt

Scan type: Quick Scan

Objects scanned: 166184

Time elapsed: 9 minute(s), 32 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CURRENT_USER\Software\Malware Defense (Rogue.MalwareDefense) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Paladin Antivirus (Rogue.PaladinAntivirus) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Paladin Antivirus (Rogue.PaladinAntivirus) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Documents and Settings\Jennifer\Application Data\Microsoft\Internet Explorer\Quick Launch\Paladin Antivirus.lnk (Rogue.PaladinAntivirus) -> Quarantined and deleted successfully.

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Hello again, thats looking a lot better :D

How are things running now? Any problems left?



I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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Yes, things seem to be working much better, but since problems keep showing up on the scans, it doesn't appear that the computer is clean yet. Below is the output from the ESET scan.


C:\Documents and Settings\Jeff\My Documents\Software\nero9update\Nero- Win32/Toolbar.AskSBar application deleted - quarantined

C:\Documents and Settings\mail\flashnet\Baby.dbx JS/Kak worm unable to clean

C:\Documents and Settings\mail\flashnet\Deleted Items.dbx Win32/Magistr.24876 virus unable to clean

C:\Documents and Settings\mail\flashnet\Inbox.dbx Win32/Magistr.24876 virus unable to clean

C:\Documents and Settings\mail\flashnet\Jennifer.dbx JS/Kak worm unable to clean

C:\Documents and Settings\mail\jdworders\Deleted Items.dbx Win32/Spy.Agent.PZ trojan unable to clean

C:\Documents and Settings\mail\jdworders\EBAY.dbx Win32/Netsky.Q worm unable to clean

C:\Documents and Settings\mail\jeff\2005.dbx HTML/Phishing.gen trojan unable to clean

C:\Documents and Settings\mail\jeff\Deleted Items.dbx multiple threats unable to clean

C:\Documents and Settings\mail\jeff\MEPBM.dbx multiple threats unable to clean

C:\Program Files\Nero\PhotoShow 5\data\Xtras\nero_photoshow_express_5_setup.exe Win32/Toolbar.AskSBar application deleted - quarantined

C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\_VOIDtckmiflwar.sys.vir a variant of Win32/Olmarik.SR trojan cleaned by deleting - quarantined

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Hello, the only thing that shows up at this point is infected objects in your email applications inbox, outbox, deleted items folder, and a few others.

I recommend you to clean out ALL your email folders. Delete any mail with unknown attachment or from unknown senders. Keep only mail you know for sure is clean. To doublecheck you can rescan with ESET online afterwards. The following items are email folder detections:

C:\Documents and Settings\mail\flashnet\Baby.dbx JS/Kak worm unable to clean

C:\Documents and Settings\mail\flashnet\Deleted Items.dbx Win32/Magistr.24876 virus unable to clean

C:\Documents and Settings\mail\flashnet\Inbox.dbx Win32/Magistr.24876 virus unable to clean

C:\Documents and Settings\mail\flashnet\Jennifer.dbx JS/Kak worm unable to clean

C:\Documents and Settings\mail\jdworders\Deleted Items.dbx Win32/Spy.Agent.PZ trojan unable to clean

C:\Documents and Settings\mail\jdworders\EBAY.dbx Win32/Netsky.Q worm unable to clean

C:\Documents and Settings\mail\jeff\2005.dbx HTML/Phishing.gen trojan unable to clean

C:\Documents and Settings\mail\jeff\Deleted Items.dbx multiple threats unable to clean

C:\Documents and Settings\mail\jeff\MEPBM.dbx multiple threats unable to clean



Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean B)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS and GMER (this is a random named file)

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing B).

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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