A few problems

[SirTwist]

Sorry, I had the wrong area. Anyway, here's what's going on. First, my anti-virus, avast, isn't working properly. Second, no matter what I do, it seems like the mbam.exe goes missing every time I attempt to install malwarebyes. Going to remove it, then reboot, clean out the rest, reboot, and go from there. However, I'm waiting for avast to finish it's scan, as well as gmer's scan. What I do have is a hijackthis log file, to start with:

Logfile of HijackThis v1.99.1

Scan saved at 21:48:33, on 2/28/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Razer\Lachesis\razerhid.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Windows NT\Accessories\svchost.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe

c:\program files\razer\lachesis\razerhid .exe

c:\windows\vsnp2std .exe

c:\program files\razer\lachesis\OSD.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\WINDOWS\system32\HPZipm12.exe

c:\program files\razer\lachesis\razertra.exe

c:\program files\razer\lachesis\razerofa.exe

c:\program files\hp\hp software update\hpwuschd2 .exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows NT\Accessories\svchost.exe

C:\Documents and Settings\Admin\Desktop\Downloads\eczkf82d.exe

C:\Program Files\Alwil Software\Avast4\ashSimpl.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Admin\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.divx.com/divx/webplayerdemo/en?y...=6.8&yo=iet

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,

O2 - BHO: (no name) - {647bf383-8586-4ce0-8654-4dd9c20b51d3} - dadatefe.dll (file missing)

O2 - BHO: C:\WINDOWS\system32\iayjf.dll - {A3BA40A2-74F0-42BD-F434-00B15A2C8953} - C:\WINDOWS\system32\iayjf.dll (file missing)

O2 - BHO: zAdBHO.BHOMain - {C63E439B-FC3A-44F9-94A3-1F3927D38005} - C:\WINDOWS\zAdBho.dll

O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\WINDOWS\system32\TwcToolbarIe7.dll (file missing)

O4 - HKLM\..\Run: [Lachesis] C:\Program Files\Razer\Lachesis\razerhid.exe

O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [nirihidora] Rundll32.exe "hanugupi.dll",s

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [asr64_ldm.exe] C:\DOCUME~1\Admin\LOCALS~1\Temp\asr64_ldm.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: hp psc 1000 series.lnk = ?

O4 - Global Startup: hpoddt01.exe.lnk = ?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll

O11 - Options group: [iNTERNATIONAL] International

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1251355924906

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1251355862406

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll

O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL

O20 - AppInit_DLLs: koziluta.dll c:\windows\system32\yuzeditu.dll

O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)

O20 - Winlogon Notify: WBSrv - C:\Program Files\Stardock\Object Desktop\Windowblinds\wbsrv.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O21 - SSODL: vitefadav - {5ab0e439-de6d-4f58-b2e0-7aef27f035a6} - c:\windows\system32\yuzeditu.dll (file missing)

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)

O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe" /svc (file missing)

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe (file missing)

O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

O23 - Service: XoftSpyService - ParetoLogic Inc. - C:\Program Files\Common Files\XoftSpySE\6\xoftspyservice.exe

[SirTwist]

Also, when I reboot, I can't go into safe mode, no matter the level.

[Elise]

Hello , and welcome to Malwarebytes forum!

First of all we need to see a bit more information about what is going on on your computer.

OTL

-----

Please download OTL from one of the following mirrors:

• • This is THE Mirror
    

[*]Save it to your desktop.

[*]Double click on the icon on your desktop.

[*]Click the "Scan All Users" checkbox.

[*]Push the button.

[*]Two reports will open, copy and paste them in a reply here:

• OTListIt.txt <-- Will be opened
  
• Extra.txt <-- Will be minimized
  

GMER

-------

Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
  
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and re-enable all active protection when done.
  

-- If you encounter any problems, try running GMER in Safe Mode.

In your next reply, please include the following:

• OTL report
  
• GMER log
  

[SirTwist]

Ok malwarebytes is up and running, again, with some work around. I have to use the other file to get it to run, but it's working again. I'm currently running gmer, and waiting for that to finish. I can't OTL on my desktop, but I will get it with my laptop, and then run it on my desktop, when I get a break from a few other things I'm doing right now. Unless my desktop spontaneously reboots, I should have the results in a couple hours. Please be understanding that I'm trying to do all of this on the fly. I'll post more shortly. I also should mention that my anti-virus isn't working quite properly, at the moment. It's not protecting my system. I believe it to be what ever nastiness I gave to myself. Anyway, have to dash, need to get to class.

[SirTwist]

Ok, here's the results of both OTL and gmer.

OTL.Txt

Extras.Txt

gmerlog.txt

[Elise]

Hello , thanks for the additional information!

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

In your next reply, please include the following:

• Combofix.txt
  

[SirTwist]

Right now, I can't access that drive, at all, directly. I can access things on it, right now. I'm on my secondary hard drive, at the moment. I'm in the process of backing up information to get my main drive up and running again. I'm going to wipe my main drive, then start again. Luckily I won't have to start all over, but I will have to start from somewhere, again. I hate doing it, but I don't mind. I think it was time to. I've got a couple more things to help me out. I figure wiping the drive and starting over will be better than trying to repair it. Next time, I'll be even more cautious about things. And I'll be very careful of what I download, and where.

On a side note, does anyone know how good, or bad, pc tools anti-virus is? A friend of mine is trying to use it, and I want to go back with some solid information. Or should he go with something like avast, AVG, things like that?

[Elise]

Hi, sorry to hear that. If you want we can try some steps to access your drive again and maybe get it booting properly. This will require you to download an approx 270 MB file and burn it to a CD.

Personally, I would recommend Avira Antivir, Avast or Microsoft Security Essentials. Keep in mind never to install more than one antivirus product.

Please let me know how you want to continue.

[SirTwist]

Elise, I'm backing up some things that are solid, like movie files, and things like that, right now. I'm wiping the drive, and starting over. I'm going with avast as I like it, when I redo my drive, but it's going to take a while, as I have a few things to look over and see if I really want, or consign it to the void. When I get that one back up and running, I'm going to then wipe the hard drive I am currently on, get just enough on there to run it so I can get online, etc., and do an occasional back of stuff that I want kept, and just make sure I don't download something that can ruin my system again. I'll be careful of downloading anything from the pirates bay, from now on. I'll stick to where I know and what I know is to be safe.

I'll tell my friend to get rid of pc tools, and use and use Avira antivir, or something like that. As to anti-spyware/malware, I'll have him start with windows defender, and maybe go from there with things.

[Elise]

Please let me know if you have any more questions

I'll list some general advice you might find of interest below.

Please read these advices, in order to prevent reinfecting your PC:

1. Install and update the following programs regularly:
   • an outbound firewall
     A comprehensive tutorial and a list of possible firewalls can be found here.
     
   • an AntiVirus Software
     It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
     
   • an Anti-Spyware program
     Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
     SUPERAntiSpyware is another good scanner with high detection and removal rates.
     Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
     
   • Spyware Blaster
     A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
     
   • MVPs hosts file
     A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
     

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing .

Some more links you might find of interest:

• Miekies' prevention suggestions
  
• So How did I get infected?
  
• Microsoft - 'Security at home'
  
• Calendar of Updates: See which updates have been released.
  
• How to backup your Data with Cobian Backup:because you never know, when your harddisk might fail :wink:
  
• Commonly UsedFreeware Replacements: a nice list of freeware programs in all categories, that are regarded as useful by the users of this forum.
  
• osalt: Find (free) open source alternatives to known commercial software.
  

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

[SirTwist]

I figure with two drives clean, and important things backed up, I should be good. I like avast because it updates at least once a day, at least the virus database. I'll add more than one anti-spyware software, and run those on down times for me and the computer. And I'll listen to my anti-virus, for the most part, unless I know what I am doing. And even then being even more careful than before. I'll drop a line when I'm done with the wipe, and let everyone know how it goes.

[Elise]

Okay, good luck with the reinstall

Indeed Avast is a very good antivirus application, its free and has a high detection rate.

[SirTwist]

I was wondering what firewall is better. Well, better as in which one will allow me to do what I need to, but block what I don't want, and not give me any headaches to run them.

I just recently finished wiping the hard drive, and now running, on occasion, several anti-spy/malware programs. Actually, I'm running Spybot and XoftspySE. Going to install webroot and MBAM fairly soon. I think with all of that running, not all at once, I should be fairly good now.

[Elise]

I will list a few free firewalls below. It really depends on what your personal preferences are, so best have a look at the sites. Let me know if you have any more questions or if this topic can be closed.

Outpost Firewall Free

Sygate Personal Firewall Free

Zonealarm

See Bleepingcomputer's excellent tutorial to help using and understanding a firewall here

Note - If you connect to the internet using a router, you are already behind a hardware firewall.

Note: You should only have one firewall installed at a time. Having more than one firewall program installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.