Can't install MBAM.exe

[Air]

Hello I'm having the same problem that Steel Barracuda had in not being able to install MBAM.exe. I followed the steps outlined in the forum and here's what I have done so far.

I downloaded MBAM and double-clicked the mbam-setup.exe file.

It installs and then when it launches, I get the following:

"Unable to execute file mbam.exe

CreateProcess failed; code 2

The system cannot find the file specified."

I looked at old help threads on the forum and downloaded a renamed mbam.exe file. I even tried the one named 'explorer.exe'. Moved this file to Program Files/Malwarebytes folder and double-clicked. Received the following:

"Error code: 730 (0,0)"

And nothing happened. Searched the old help threads again and uninstalled MBAM. Then used mbam-clean.exe to remove all traces. Received the following:

"SHGetValue failed with error code 0"

I then saw Steel Barracuda's post and I followed the first step that was recommended for her and I downloaded OTL and ran a custom scan. So, now I'm wondering what I should do next.

Thanks in advance for any assistance that may or may not be given.

[kahdah]

Hello Air

Welcome to Malwarebytes.

=====================

• Download OTL to your desktop.
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Under the Standard Registry box change it to All.
  
• Under Custom scan's and fixes section paste in the below in bold
  

  
  

  netsvcs
  
  
  %SYSTEMDRIVE%\*.exe
  
  
  /md5start
  
  
  eventlog.dll
  
  
  scecli.dll
  
  
  netlogon.dll
  
  
  cngaudit.dll
  
  
  sceclt.dll
  
  
  ntelogon.dll
  
  
  logevent.dll
  
  
  iaStor.sys
  
  
  nvstor.sys
  
  
  atapi.sys
  
  
  IdeChnDr.sys
  
  
  viasraid.sys
  
  
  AGP440.sys
  
  
  vaxscsi.sys
  
  
  nvatabus.sys
  
  
  viamraid.sys
  
  
  nvata.sys
  
  
  nvgts.sys
  
  
  iastorv.sys
  
  
  ViPrt.sys
  
  
  eNetHook.dll
  
  
  ahcix86.sys
  
  
  KR10N.sys
  
  
  nvstor32.sys
  
  
  ahcix86s.sys
  
  
  nvrd32.sys
  
  
  symmpi.sys
  
  
  adp3132.sys
  
  
  mv61xx.sys
  
  
  /md5stop
  
  
  %systemroot%\*. /mp /s
  
  
  CREATERESTOREPOINT
  
  
  %systemroot%\system32\*.dll /lockedfiles
  
  
  %systemroot%\Tasks\*.job /lockedfiles
  
  
  %systemroot%\system32\drivers\*.sys /lockedfiles
  
  
  %systemroot%\System32\config\*.sav

  
  

• Check the boxes beside LOP Check and Purity Check.
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    

====================

Download the following GMER Rootkit Scanner from Here

• Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  
• Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  
• It may take a minute to load and become available.
  
• If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED
  

  
  

• Sections
  
  
• IAT/EAT
  
  
• Drives/Partition other than Systemdrive (typically only C:\ should be checked)
  
  
• Show All (don't miss this one)

  
  

• Then click the Scan button & wait for it to finish.
  
• Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop
  
• **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  
• Click OK and quit the GMER program.
  
• Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  
• Post that log in your next reply.
  

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.