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Is it time to throw a towell?


RoseAnn52
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I'm pretty sure that almost all 'Help, my computer is infected!' starts with this story, and I guess I'm not an exception - just earlier today my machine was fine, and now it's not...

It all started with everything freezing, mouse pointer didn't go anywhere, had to power it down/up a few times. Then it went crazy - desktop became pixelated, I could barely see what's on the screen. I managed to restart it in safe mode, ran Malwarebytes, here is log file:

Malwarebytes' Anti-Malware 1.44

Database version: 3510

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 8.0.6001.18702

2/27/2010 11:09:22

PM

mbam-log-2010-02-27 (23-09-14).txt

Scan type: Full Scan (C:\|)

Objects scanned: 275409

Time elapsed: 39 minute(s), 20 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\{F9197A7E-CE10-458e-85F8-5B0CE6DF2BBE} (Trojan.Agent) -> No action taken.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mbt (Backdoor.Bot) -> No action taken.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\WINDOWS\addins\addins (Trojan.Agent) -> No action taken.

Files Infected:

(No malicious items detected)

After taking care of these three things I thought the whole problem will go away, but no - my screen is still messed up. I can't run anymore anti-anything simply because I can't see what I'm clicking on, not to mention the results. Did anyone hear anything like that before? What the heck is going on with my 'puter? I'd really appreciate your help guys.

Oh, OS is Windows XP Pro Service Pack 3

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Hello and welcome to Malwarebytes forum!

First of all, there's a good chance this might be related to some hardware problem as well (difficult to say at this point).

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second

  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist

    [*]Press Run Scan to start the scan.

    [*]When finished, the file will be saved in drive C:\OTL.txt

    [*]Copy this file to your USB drive if you do not have internet connection on this system

    [*]Please post the contents of the OTL.txt file in your reply.

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  • 2 weeks later...

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Other members who need assistance please start your own topic in a new thread. Thanks!

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