cannot update malawarebytes and spybot search&distroy and I cannot even visit the websites

[fellowsh]

Dear all, I have 4 different machines, 2 PCs running XP Pro 64 and 2 Netbooks (Samsung N120 and Toshiba NB100 running XP Pro 32).

I have kaspersky internet security 2010 fully updated on all machines. Besides, I use, spybot search and distroy, spyware blaster and spyware terminator. I have been using them for quite a while.

I am very happy to provide any diagnostic check that may be required but for the time being, please allow me to say that all computers are fully updated in terms of OS and antivirus, spyware and malaware.

My issue is that since yesterday, I cannot update either spybot search and destroy or malawarebytes and I cannot even visit their websites.

When I try to update malawarebytes I get "An Error Occurred. Please report the following error code to the Malawarebytes' Anti-Malaware support team. Error code: 732(12007,0)".

When I try spybot search and destroy I get "error retrieveing updated info file".

Also, I cannot even open their webpages either with IE8, Firefox or Chrome. For instance Firefox returns the "Server not found" error. That is phoney as I am connected remotely with my office PC and there are no issues whatsoever. Same thing with Spybot.

I also tried hijackthis and the analysis of the log revealed nothing dangerous.

I ran kaspersky and malawarebytes and none found any threat........however not being able to visit only spyware/malaware related sites sounds very odd. Even worse, the fact that I cannot update them smells like virus to me!

Any help would be greatly appreciated

Roberto

[Ibrad]

Hello ,Welcome to Malwarebytes.org

It sounds like your infected

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Our malware removal experts get busy at times and it may take a week to get to your malware problem. We will work hard to get to it as soon as possible.

[marktreg]

Hello fellowsh, and welcome to malwarebytes.org

Please follow these instructions and then try to update MBAM again.

You must use Internet Explorer in these instructions, even if you normally use a different browser.

First, please make sure that Internet Explorer is not set to 'Work Offline'.

If you have not deliberately configured your computer to connect to a proxy server, please try this:

Open Internet Explorer.

Go to Tools ---> Internet Options ---> Connections. Click on Lan Settings ---> If Proxy server is checked, please uncheck it.

If you would like expert help with malware removal, please follow the instructions below.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Maurice Naggar]

Try this first. Disable the options "Automatically detect settings" and "Use automatic configuration script."

To do this:

1. Open Internet Explorer.

2. Click "Tools," and then click "Internet Options."

3. Click "Connections," and then click "LAN Settings."

4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

[Maurice Naggar]

This case is now in Malware Removal sub-forum http://forums.malwarebytes.org/index.php?showtopic=41804

Thanks all.