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Visual C++ Runtime error

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I received a computer with XP home to clean up. I logged in as administrator in "safe mode" installed MBam. During the install I got this:

Visual C++ Runtime Library

Program C:\.......malwarebytes....mbam.exe

This application has requested the runtime to terminate it in an unusual way

Please contact application support team ......

I then changed the name of the exe to MB but got the same runtime error, with only the name change of the exe file. We are running AVG free 8.5 and Windows firewall. What's my next step? I have not tried an earlier restore point yet.

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Hello Toms94, and welcome to Malwarebytes.org

it could be the malware that is on that computer that is causing the issues you are having.

Now that you have it installed, update it and run a quick scan (preferably in normal mode) and clean up the malware.

Good luck, but if you are not successful in the clean up please follow the instructions below:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

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Hi Toms94 and welcome to malwarebytes'!

Might I suggest you check your computer out in the malware removal section? Although it seems the problem is fixed it never hurts to make sure. :) The people there should be able to confirm if no leftovers are still lurking.. :)


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