skybane Posted February 24, 2010 ID:205470 Share Posted February 24, 2010 Hello , this is my first post . Hopefully someone can help . Thank you very much for your time !!! This has been happening for a while but is getting worse . My computer just crashes and restarts . It seems to happen no mater what I'm doing .Intel Celeron cpu 2.53ghx 0.99gb ramxp professional service pack 3 Link to post Share on other sites More sharing options...
noknojon Posted February 25, 2010 ID:205661 Share Posted February 25, 2010 Hello skybane ,Welcome to Malwarebytes.orgAlthough this may be a computer fault (you do not mention anything else) we will treat it as an infection problem for the time -This is the best way to diagnose your problems - We don't work on Malware removal or diagnostics in the general forums. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - As the experts have been very busy please be patient -Thank You - Link to post Share on other sites More sharing options...
Firefox Posted February 25, 2010 ID:205817 Share Posted February 25, 2010 a little more info could help us to determine what route to take.For example:Do you suspect and infection?Do you get any error codes?Blue ScreensIs your comptuer making a lot of noise?Is it running HOT? Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205851 Share Posted February 25, 2010 I think this is what you meant . The code is BCcode :10000050 BcP1: E4698000 BCP2:00000000 BcP3: F744AEOC BcP4:00000001 OSVer: 5_1_2600 SP: 3_0 Product : 256_1 Every time it crash reboots the error mssg ends in 256_1 leaves me completely lost Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205881 Share Posted February 25, 2010 Firefox , there is no noise , no blue screen , running very cool . Link to post Share on other sites More sharing options...
Firefox Posted February 25, 2010 ID:205895 Share Posted February 25, 2010 two things I would try to see if you could isolate what is causing this.1. Test your memory on your computer using something like Memtest86How many ram sticks do you have on your computer. Test each one seperate so you can find the faulty one (if one is faulty)2. Test your hard drive for error and run some tools to test it. Link to post Share on other sites More sharing options...
noknojon Posted February 25, 2010 ID:205935 Share Posted February 25, 2010 @ skybane -You can run a full DSKCHK by clicking on Start > Run - Copy/Paste this code into the run box and click OK - It will take quite a while and also it will restart your system if you wish to run the full disk check -CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30Thank You - Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205943 Share Posted February 25, 2010 noknojon , what do I do after I run a full DSKCHK . Is there a report it will give me and do I post that on here ??? In zip form ??? Link to post Share on other sites More sharing options...
Firefox Posted February 25, 2010 ID:205945 Share Posted February 25, 2010 do you know the name brand of your hard drive? If we can get that we can direct you to some tools you can download from the hard drive manufacture. Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205950 Share Posted February 25, 2010 How can I find the name brand of my hard drive ??? All I know is Intel Celeron cpu 2.53ghx 0.99gb ram and we doubled my memory about 6 months ago but this problem has been happening for only about a month . Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205952 Share Posted February 25, 2010 Will running a hijack this and posting it here give you needed info ??? Link to post Share on other sites More sharing options...
noknojon Posted February 25, 2010 ID:205969 Share Posted February 25, 2010 after I run a full DSKCHK . Is there a report it will give me You state that your computer crashes etc so a check is the logical thing - (At least I think that is the basis of your thread) - Would you prefer not to check your hard drive or else you can always post as I answered in post#2 -Thank you -We don't work on Malware removal or diagnostics in the general forums. Please print out, read and follow the directions here, That is normal policy unless there are basic checks we can run and you help us by doing them - Link to post Share on other sites More sharing options...
Firefox Posted February 25, 2010 ID:205972 Share Posted February 25, 2010 One place to get your model of your hard drive is to do the following:1. Right Click on My Computer Icon2. Then Left Click on Manager3. Then on the left hand pain Click on Device Manager4. Now on the right hand side click on the + sign next to Disk DrivesThere you should find your hard drive listed.You should still test your memory as well.... We do not need to see a HJT log here for now.EDIT: We have not asked, have you installed Malwarebytes and updated it and ran a full scan yet to make sure there is no infections? Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205988 Share Posted February 25, 2010 it says HDS728080 PLAT20 40Y9026LENI have malwarebytes and ran a full scan as well as Spybot Search and Destroy , Comodo security suite scan , SuperAntiSpyware all 4 scans found no problems . I keep everything updated . I got Memtest86 from Cnet and opened it in alzip but couldn't figure out what the heck to do Could this be related to the embeded flash player crashes that I and many others are experiencing on chrome and firefox ??? Link to post Share on other sites More sharing options...
skybane Posted February 25, 2010 Author ID:205994 Share Posted February 25, 2010 You state that your computer crashes etc so a check is the logical thing - (At least I think that is the basis of your thread) - Would you prefer not to check your hard drive or else you can always post as I answered in post#2 -Thank you -We don't work on Malware removal or diagnostics in the general forums. Please print out, read and follow the directions here, That is normal policy unless there are basic checks we can run and you help us by doing them - I have no problem checking !!!!!!!! I have never done it before !!!!! I simply asked for more info as to what to do !!! Your instructions left me unclear as to what the check does . Does it tell me something in a window when it's done ??? Did you wish me to copy and paste that info , or does it need to be zipped because it'll be a big file ???? I don't know these things so was asking you to please give me additional info !!!! I'm sorry if my understanding is lacking , and maybe these are things everybody else knows and understands , but I have never done them . Thats why I'm here begging for help . Link to post Share on other sites More sharing options...
marktreg Posted February 25, 2010 ID:206001 Share Posted February 25, 2010 If you find it easier, here's a different way to run a disk checkClick on 'start' and then click on 'My Computer'.Then RIGHT click on your (C:) drive and click on 'Properties'.Then click on the 'Tools' tab and under 'Error-checking' click 'Check Now'.You will see a gui with two boxes in it, one which says 'Automatically fix file system errors' and on which says 'Scan for and attempt recovery of bad sectors'.Tick both of these boxes and then click 'Start'.You will then see a box which asks you if you want to schedule the disk check to occur the next time you restart Windows. Click 'Yes' and restart your computer to run the disk check.You will not see any log file when the disk check is complete, any errors found will be fixed automatically. Link to post Share on other sites More sharing options...
noknojon Posted February 25, 2010 ID:206002 Share Posted February 25, 2010 It is only a check for your computer - It will scan all areas and tell you if there is any problems - There should be no log but it will give You any idea of any problem areas - Please D/load Malwarebytes , Update and run a Full scan first (unless you have done this already) -Thank You - Link to post Share on other sites More sharing options...
skybane Posted February 26, 2010 Author ID:206032 Share Posted February 26, 2010 noknojon , I ran the CHKDSK nothing wrong . Boy that took a chunk of time . Link to post Share on other sites More sharing options...
skybane Posted February 26, 2010 Author ID:206042 Share Posted February 26, 2010 Just crashed twice in a row .her are the errors BCCode:100000050 BCP1:E4044000 BCP2:00000000 BCP3:F75CAEOC BCP4:00000001 OSVer: 5_1_2600 SP:3_0 product 256_1 and BCCode:100000050 BCP1:E1783000 BCP2:00000000 BCP3:F75CAEOC BCP4:00000001 OSVer: 5_1_2600 SP:3_0 product 256_1 How do I zip the minidumps ??? Step by step instructions please as I've never done this before Link to post Share on other sites More sharing options...
skybane Posted February 26, 2010 Author ID:206044 Share Posted February 26, 2010 I figured out how to zip the minidumps so I'm attaching them hereMini022510_01.zipMini022510_02.zip Link to post Share on other sites More sharing options...
skybane Posted February 26, 2010 Author ID:206065 Share Posted February 26, 2010 Someone has told me the following --" It would appear that Comodo Backup is causing your crashes. Both minidumps point right to that file.Choices are to uninstall the Comodo Backup application to see if that clears up the issue---if it doesn't there may be some registry entries to be removed to finish the process. I'll do some more reading and let you know. Or...You could try updating/repairing your installation of Comodo Backup. There may be improvements or bug fixes to keep up with XP updates.I don't really see another option...but I've little doubt that Comodo Backup is the culprit. " I have uninstalled comodo backup and will let you know in a couple of days if this fixes it , or sooner if it doesn't . Link to post Share on other sites More sharing options...
Firefox Posted February 26, 2010 ID:206078 Share Posted February 26, 2010 ok keep us posted Link to post Share on other sites More sharing options...
noknojon Posted February 26, 2010 ID:206161 Share Posted February 26, 2010 noknojon , I ran the CHKDSK nothing wrong . Boy that took a chunk of time .No check or fix is quick - That was why I had first said an expert was your best bet -Regards - Link to post Share on other sites More sharing options...
marktreg Posted February 26, 2010 ID:206199 Share Posted February 26, 2010 I've also had a look at your minidump files and I agree with the person who told you that Comodo Backup is responsible.Both of your minidump files say that the crash was likely caused by cbufs.sys, which is indeed a part of Comodo Backup. Link to post Share on other sites More sharing options...
skybane Posted February 26, 2010 Author ID:206350 Share Posted February 26, 2010 two things I would try to see if you could isolate what is causing this.1. Test your memory on your computer using something like Memtest86How many ram sticks do you have on your computer. Test each one seperate so you can find the faulty one (if one is faulty)2. Test your hard drive for error and run some tools to test it. Width : 64-bit Error Correction Capability (EC... No Max. Burst Length : 8 Refresh : Reduced (.5x)7.8 Link to post Share on other sites More sharing options...
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