infection wont go away

[avalonxe]

hello, was re-routed to this forum by helpful board member (mountaintree16). basically, i was having issues updating malware but i was able to copy and replace a more recent version of the rules.ref file. i ran a few scans and each time it comes up with multiple detections. i remove and reboot, and each scan still comes up with more infected files. at the instructions of the forum posting about "i'm infected - what do i do", i downloaded and installed avira antivir personal and ran a scan. i note that i had symanetc antivirus installed, but it will not run and tries to install itself (and fails) when i try to run it.

at this point, ive run malware, removed the infected files, and before rebooting i ran an updated scan of avira and removed the infected files there as well. i then rebooted and ran malware scan again, and it still finds infected files. please help

[Elise]

Hello, and welcome to Malwarebytes forum!

First of all, it would be helpful if you could post me a log from MBAM so I can see what stuff still gets detected.

Furthermore, we need to see some more information about what is running on your computer.

We need to create an OTL Report

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
     

[*]Save it to your desktop.

[*]Double click on the icon on your desktop.

[*]Click the "Scan All Users" checkbox.

[*]Push the button.

[*]Two reports will open, copy and paste them in a reply here:

• OTListIt.txt <-- Will be opened
  
• Extra.txt <-- Will be minimized
  

GMER

-------

Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
  
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and re-enable all active protection when done.
  

-- If you encounter any problems, try running GMER in Safe Mode.

Please post me both OTL logs and the GMER log, as well as an MBAM log.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!