Malwarebytes won't open

[knucklecup]

The three recommended remedies suggested are to:

1. start it up in safe mode

2. change the mbam.exe file name to myapp.exe

3. create a new account, restart and download Malwarebytes on that login name

After trying all three, I have gotten farther along in the process than I had been a couple hours ago but now, after the program has been installed, it simply will not open.

This indicates to me that the Malware is severely affecting my computer, which doesn't take a computer guru to know considering how I can't even get on my computer (without wanting to rip my hair out) out of safe mode.

Anyways, how do I get the program to open?

[prairie dog]

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[noknojon]

Although This applys to AntiVirus Soft it has been helpful for some people with problems trying to install with minor infections like you have -

If you do have any problems Please follow the directions by prairie dog -

Thank You -