mrjc Posted February 21, 2010 ID:203540 Share Posted February 21, 2010 Hello,I'm wisecleaner.com owner, I noticed that our web site's IP(174.36.195.6) has been blocked by your product. I believe our products and web site are 100% clean, so, I kindly to request you to review our web site and products, and remove our IP from your block list. Or please tell me why you blocked my IP?Thanks! Link to post Share on other sites More sharing options...
SpySentinel Posted February 21, 2010 ID:203674 Share Posted February 21, 2010 Hi mrjc,The reason the IP was blocked is because it is on the range (174.36.195.) from SoftLayer, and unfortunately there is way to much malicious activity from SoftLayer so the block will be kept in place.I recommend switching hosting companies. Link to post Share on other sites More sharing options...
mrjc Posted February 22, 2010 Author ID:204156 Share Posted February 22, 2010 Hi mrjc,The reason the IP was blocked is because it is on the range (174.36.195.) from SoftLayer, and unfortunately there is way to much malicious activity from SoftLayer so the block will be kept in place.I recommend switching hosting companies.Hello,My server is a dedicated server. The site (SoftLayer) could not exist on my server. It's only in the same IP segment. Only this reason, you blocked my web site?Please advice!Thanks! Link to post Share on other sites More sharing options...
MysteryFCM Posted February 22, 2010 ID:204211 Share Posted February 22, 2010 You seem to have mis-understood. "SoftLayer" indeed does not exist on your server - they own the IP that your server responds to.I'd very strongly urge you move your site to a different hosting company (one that does not use SoftLayer IP space) Link to post Share on other sites More sharing options...
mrjc Posted February 23, 2010 Author ID:204719 Share Posted February 23, 2010 You seem to have mis-understood. "SoftLayer" indeed does not exist on your server - they own the IP that your server responds to.I'd very strongly urge you move your site to a different hosting company (one that does not use SoftLayer IP space)Thank you! The last question, if SoftLayer move their IP to other IP space, can you unblock the IP space? Link to post Share on other sites More sharing options...
MysteryFCM Posted February 23, 2010 ID:204751 Share Posted February 23, 2010 SoftLayer *owns* the IP block, so they aren't going to move it. Link to post Share on other sites More sharing options...
mrjc Posted February 23, 2010 Author ID:204782 Share Posted February 23, 2010 SoftLayer *owns* the IP block, so they aren't going to move it.OK, if I change my IP to other IP space, my web site will be removed from your block list?Thanks! Link to post Share on other sites More sharing options...
MysteryFCM Posted February 23, 2010 ID:204786 Share Posted February 23, 2010 If you move your site elsewhere, it won't be blocked (we don't block websites, only IP's) Link to post Share on other sites More sharing options...
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