Problem!

[PatG]

OK Guys, I'm the newbie 72 yr old just joined today, purchased late Thursday night. This morning, it took 3 tries to boot up XP SP3 where there has been no problems before. Today same thing. Went in Safe Mode, then into Event Viewer, nothing there. But I found it in "Tune Up Program" under the same heading. EVERY time computer had hung (by date and time) the properties pointed to MWB. So I uninstalled, ran all kinds of trash cleaners and rebooted. TA DA! No problem. This is the error I received:

Event Type: Error

Event Source: TuneUp Program Statistics

Event Category: None

Event ID: 768

Date: 2/20/10

Time: 3:06:08 PM

User: N/A

Computer: BLACKBEAUTY

Description:

SQL Error: near "anti": syntax error; when executing SQL: INSERT INTO ActiveApps (Started, Exe, ProcID, Resumed) VALUES ('2010-02-20 15:06:08', '\device\harddiskvolume1\program files\malwarebytes' anti-malware\mbamservice.exe','2144',0)

Need to reinstall, but want to see if someone can tell me why this is happening.

[RubbeR DuckY]

It appears that TuneUp utilities are unable to handle the apostrophe in our path name. I will see if I can get in touch with TuneUp with this -- but it doesn't appear to be an issue we caused.

[PatG]

It appears that TuneUp utilities are unable to handle the apostrophe in our path name. I will see if I can get in touch with TuneUp with this -- but it doesn't appear to be an issue we caused.

Thanks for the quick reply! But......:-), TuneUp utilities isn't on my computer!

[PatG]

Thanks for the quick reply! But......:-), TuneUp utilities isn't on my computer!

EDIT: Sorry, I was on the laptop when replying, but program isn't on that computer, just the desktop. Going to uninstall TU and reinstall MBAM, I apologize for the error.

[whatmeworry?]

PatG, just an added thought: what other security software (e.g., antivirus, firewall) are you using? You may have to add some of MBAM's files in the "exclusions" section of the other security programs so they don't clash with MBAM. For more info, see http://forums.malwarebytes.org/index.php?showtopic=10138, especially section E and those that follow. Adding these exclusions helped me deal with some serious problems at bootup.

Also, especially on WinXP, it often helps to delay MBAM at startup. In fact, if I remember correctly, in Windows 7, a delay is built into MBAM's startup. I found that delaying MBAM by a minute or two helped a lot on XP. I used WinPatrol to set the delayed startup.

I don't know whether either of these issues is relevant to your bootup problem, but I thought I'd mention them just in case.

[PatG]

PatG, just an added thought: what other security software (e.g., antivirus, firewall) are you using? You may have to add some of MBAM's files in the "exclusions" section of the other security programs so they don't clash with MBAM. For more info, see http://forums.malwarebytes.org/index.php?showtopic=10138, especially section E and those that follow. Adding these exclusions helped me deal with some serious problems at bootup.

Also, especially on WinXP, it often helps to delay MBAM at startup. In fact, if I remember correctly, in Windows 7, a delay is built into MBAM's startup. I found that delaying MBAM by a minute or two helped a lot on XP. I used WinPatrol to set the delayed startup.

I don't know whether either of these issues is relevant to your bootup problem, but I thought I'd mention them just in case.

Reason I haven't responded is because been fighting it all day. Luckily I have an image that was created yesterday before MBAM was installed. Now receiving the error:

SQL Error: near "anti": syntax error; when executing SQL: INSERT INTO ActiveApps (Started, Exe, ProcID, Resumed) VALUES

('2010-02-20 20:07:48', '\device\harddiskvolume1\program files\malwarebytes' anti-malware\mbamservice.exe','2132',0)

Frankly, I'm very tired of fighting this for two whole days. Think the best solution for me is to write support and ask for a refund. Having a war over software just isn't worth it to me. Thanks for the replies.

[PatG]

Reason I haven't responded is because been fighting it all day. Luckily I have an image that was created yesterday before MBAM was installed. Now receiving the error:

SQL Error: near "anti": syntax error; when executing SQL: INSERT INTO ActiveApps (Started, Exe, ProcID, Resumed) VALUES

('2010-02-20 20:07:48', '\device\harddiskvolume1\program files\malwarebytes' anti-malware\mbamservice.exe','2132',0)

Frankly, I'm very tired of fighting this for two whole days. Think the best solution for me is to write support and ask for a refund. Having a war over software just isn't worth it to me. Thanks for the replies.

Final UPDATE: Requested a refund through support last night. This morning, reply stated that process has been started and should receive shortly.