error code 732(12029,0)

[felngfrogy]

I had a trojan virus, the one that tells you every file is infected, but is not...micosoft security essentials finally detected it days after having it and removed it. During the time I had it I could not update my malwarebytes. i was getting the 732(0,0). now that it is gone i'm getting 732(12029,0). I have uninstalled and reinstalled malwarebytes so many times and something just isn't right with it. can anyone help me with this problem?

Thanks,

michelle

[Spec-V]

Hi feingfrogy and welcome to forums at Malwrebytes,

732(12029, 0) usually relates to lack of internet connection or internet connection setting changed by an infection.

Please try this solution (Section D):

http://forums.malwarebytes.org/index.php?s...mp;#entry162097

Let us know how it goes.

Thanks.

[felngfrogy]

Hi feingfrogy and welcome to forums at Malwrebytes,

732(12029, 0) usually relates to lack of internet connection or internet connection setting changed by an infection.

Please try this solution (Section D):

http://forums.malwarebytes.org/index.php?s...mp;#entry162097

Let us know how it goes.

Thanks.

Thanks you very much! yes that did help! I couldn't believe it was that simple, and if the virus can change that i wonder what else it changed that i don't know about.

Michelle

[malacha]

Hi feingfrogy and welcome to forums at Malwrebytes,

732(12029, 0) usually relates to lack of internet connection or internet connection setting changed by an infection.

Please try this solution (Section D):

http://forums.malwarebytes.org/index.php?s...mp;#entry162097

Let us know how it goes.

Thanks.

I had much the same problem as feingfrogy and after finding this post ( MUCH THANKS seekit ) and following the directions in section D as you pointed out. All issues of connectivity and updating have been resolved. I'm able to update malwarebytes and it even fixed my problem with connecting to yahoo instant messenger!!! Again my thanks to you! Great forum.

[Spec-V]

feingfrogy, and malacha,

You are most welcome. Glad to help.

feingfrogy,

As for your question about other changes made by malware, we will need further assistance from experienced helpers around here. I'm also interested to find out the answer... will keep an eye on this thread.

Thanks.

[noknojon]

I couldn't believe it was that simple, and if the virus can change that i wonder what else it changed that i don't know about.

There can be several items altered with a Trojan infection - Please ensure you keep Malwarebytes updated and do a Quick Scan every day to make sure you keep these intections to a minimum -

Thank You -

[squid68]

Hi there, I too am suffering from this affliction. Novice using a PC syndrome I believe it's called. I am running windows 7 and using Comodo firewall with Windows essentials as my virus thingy. I'm getting the same problem with my update and can only guess it's due to me installing Comodo only this morning? Or perhaps not?

Any comment would be very helpful besides 'unplug the computer and return it to the shop'

[squid68]

Apologies, I have tried the above solution to no avail...

[squid68]

Ok, I've packed the computer away and will return it now. Just realised that Peerblock was stopping the update process....Sorted now...Doh

[noknojon]

@ Squid -

Please do the following to see if it corrects it: - Do not forget to add the exclusions to your Firewall =

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've done your backup, please do the following:

• Click on Start and select Run
  
• In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

  REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• Try updating again and if it does not work then please proceed to Step 2
  

Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

-THIS will show you the last steps -

Thank You -

[squid68]

I have copied your info to a word doc noknojon and thank you for this info. I hope you realise that this will take me the rest of my life to decifer but I'm gonna give it a good go.Thanks again and will post when have gone through it. I am running the 64 bit version of Windows 7 on a sony vaio nw20sf if this means anything to a tech. Also running google chrome as opposed to internet explorer as someone told me that chrome runs better?(faster)

Downloading ERUNT now...Cheers

[noknojon]

google chrome as opposed to internet explorer

Always keep a version of I.E. on your computer for M/soft updates and Malwarebytes updates(We update via Internet Explorer) - You can use any other browser (Chrome/Firefox/Opera/Orca/Safari/Etc) just have a copy of I.E. on your system -

PS - Also note any Full error messages when you report to the forum -

Thanks -

EDIT - The process will only take the "average user" about 10-15 mins (20-49 mins if you are a bit unsure) - Always post back -