error 730 (0,0)

[a.void]

Malwarebytes will not start since computer rebooted. It gives error 730 (0,0)

[Firefox]

Hello and Welcome to Malwarebytes....

Error 730: Unable to load the database. Please reinstall the application.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[a.void]

I reinstalled and I got it up and running. Then I got the same error 3 days later. I just purchased the product less than a week ago.

I don't want to reinstall this every few days. Any thoughts?

[Maurice Naggar]

Hello a.void,

Disable the options "Automatically detect settings" and "Use automatic configuration script."

To do this:

1. Open Internet Explorer.

2. Click "Tools," and then click "Internet Options."

3. Click "Connections," and then click "LAN Settings."

4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

What is your version/edition of Windows?

What is your antivirus app ?

What firewall are you using? the built-in one from Windows ? or one from another vendor ?

[a.void]

Windows 7 64-bit Professional

Antivirus: Windows Security Essentials

Firewall: Windows

I will do what you suggested in IE, however I never use IE. Also, I have 32 bit and 64 bit IE.

[Maurice Naggar]

Please when starting a reply, only use the ADDReply or FastReply button.

How did you get 2 versions of IE ?

[a.void]

It's always been like that since I installed Windows 7 64-bit. I did a clean install upgrade from Vista 32-bit.

[Maurice Naggar]

I would have opted for a new install and not upgrade.

But tell me, the current situation today on MBAM? is it up and active?

[a.void]

Windows 7 was a new install >>> It was a clean install from an upgrade disk. No other way to go from 32-bit to 64-bit.

I reinstalled MBAM and it is up and active for now. Both times it quit working were after a re-boot.

[a.void]

FYI: I disabled Automatically detect settings in the 32-bit IE. The autoconfig script was already disabled.

64-bit IE did not show either setting enabled, however I checked the 32bit first so it may have captured that setting.

[Maurice Naggar]

I'd like for us to determine whether the 730 issue keeps re-appearing.

Do a logoff and restart. Then tell me if MBAM is active and if so, force an update attempt (as a test):

Click the Update tab. Press the "Check for Updates" button.

[a.void]

730 happened again. Probably when it did it's 1:00 AM scheduled quick scan/ update. Although it updated fine when I manually clicked check for updates.