Error Code

[erik is a phantom]

I recently started using Malwarebytes' Anti-Malware and I try to update it often. Lately I've been trying to update the program and Error Code 732 (12029, 0) keeps appearing. Any help with this would be greatly appreciated.

[Maurice Naggar]

Erik,

Take a look and try the steps in this note (on error code 732) http://forums.malwarebytes.org/index.php?a...&pid=162097

Now, how are things?

[wileye]

Erik,

Take a look and try the steps in this note (on error code 732) http://forums.malwarebytes.org/index.php?a...&pid=162097

Now, how are things?

I am having this same error code. I tried the fix you linked to. The box WAS unchecked, but checking it did not fix the problem, I'm still getting the error code whenever I try to update.

[noknojon]

Hi wileye -

Is there any other codes listed after the 732 as this can refer to other problems - (12029) / (12007) or other -

Also please list your anti virus and O/S (XP /Vista)

Thanks -

[Maurice Naggar]

@wileye

Actually you had the right settings to start with. Go back and restore as follows:

Internet Explorer > Tools > Internet Options > Connections Tab

Click on LAN Settings > * Uncheck* the Automatically detect settings.

Make sure _no other_ settings on this screen are enabled

Apply the changes & OK as needed.

Are the '732' exception persistent?

I recall having one occasion getting a 732. Exiting MBAM and waiting a few minutes, then retrying again worked.

That has convinced me that sometimes this is a transient issue.

I'd even suggest a logoff and restart in between retries.

[stevecham]

I have been using Malwarebytes' Anti Malware for about 2 years and I also have got the code today. I updated to the new January version as well as a February 15th update. I do it almost 3 times a week but got the error code today (2/18) 732 (12029,0) with operating system Windows XP SP3. This is very strange as I have never gotten this error code in the 2 years of using this great product.

[noknojon]

Hi stevecham -

The error message usually relates to lack of internet connection or after an infection your settings may change or if you add an extra firewall -

Please do the following to see if it corrects it:

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've done your backup, please do the following:

• Click on Start and select Run
  
• In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

  REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• Try updating again and if it does not work then please proceed to Step 2
  

Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

-THIS will show you the last steps -

Thank You -

[stevecham]

noknojon,

Thank you for your quick response...Method number 3 worked for me as I use firefox and was trying to do method number 3 per someone else's instructions and didn't realize you needed to be in Internet Explorer. I did get a nasty virus last night that popped out of nowhere, however Malwarebytes' quickly took care of it.

Thanks.