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Hi garfunk -

This is from jactivity (forum moderator) when you can not remove the program with the normal function listed below -

Try this first -

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

From Jactivity

First delete the following three folders

C:\Program Files\Malwarebytes' Anti-Malware

C:\Documents and Settings\All Users\Application Data\Malwarebytes

C:\Documents and Settings\User Name\Application Data\Malwarebytes

and two files



Then click on Start - Run and type in "regedit" without the quotes.

When regedit opens, navigate to the two keys below and right click to delete them:

HKEY_CURRENT_USER\Software\Malwarebytes' Anti-Malware

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

NOTE: Be very careful here. You don't want to delete anything else except those two keys or you may mess up your entire Windows installation to the point that it is unable to boot again.

When finished, reboot the computer and re-install the program from the link above and see if you are able to run updates.

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