error code again

[Ginja-Ninja]

just tried to run mbam to remove antivirus soft from my pc and was told to report an error code. don't know how or to where? error code: 732 (12007, 0)

any help would be appreciated.

cheers.

G-N.

[noknojon]

Welcome Ginja-Ninja -

As you do not list your Operating System (XP / Vista /Win7) or your anti virus, I have included the full basic repairs -

Please do the following to see if it corrects it:

Step 1: Verify Internet Connectivity of Internet Explorer:

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've done your backup, please do the following:

• Click on Start and select Run
  
• In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

  REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• Try updating again and if it does not work then please proceed to Step 2
  

Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

-THIS will show you the last steps -

Once you go through the above instructions please download a fresh new copy of the program as listed below -

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: The same instructions apply to the free version also - If licensed then read on -

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Thank You -

EDIT - I have removed the other O/S exclusions as I now know you have XP -

[Ginja-Ninja]

thanks for your reply. not connected to the internet at the moment as it has got "antivirus soft" infecting it at the mo. installed it from another computer (this one) via a memory stick. running xp sp3.

shall i connect to the internet?

cheers.

G-N.

[noknojon]

Hi Again -

Check this link and use the information to remove the infection first -It is from our Self help area -

http://forums.malwarebytes.org/index.php?s...st&p=196480

Please see the above link for removing Antivirus soft -

Thank You -

EDIT - Can you please list your Antivirus program - (Free or other ) -

(FYI) M/soft error 12007: ERROR_INTERNET_NAME_NOT_RESOLVED The server name could not be resolved -

Malwarebytes error code 732 : Problem with internet connection -

[Ginja-Ninja]

Hi Again -

Check this link and use the information to remove the infection first -It is from our Self help area -

http://forums.malwarebytes.org/index.php?s...st&p=196480

Please see the above link for removing Antivirus soft -

Thank You -

EDIT - Can you please list your Antivirus program - (Free or other ) -

(FYI) M/soft error 12007: ERROR_INTERNET_NAME_NOT_RESOLVED The server name could not be resolved -

Malwarebytes error code 732 : Problem with internet connection -

norton 360. their "chat" technician wants $99.99 - $139.99 to remove this rogue program, but apparently that's good value because it comes with a 7 DAY WARRANTY!

[Ginja-Ninja]

i've followed the removal instructions. it wouldn't allow me to update the definitions. it found 11 objects infected and deleted them. rebooted and it's still there. just scanning again then i'll try updating again but no luck yet. 11 minutes elapsed and no new objects infected.

[Ginja-Ninja]

54000 objects scanned, 16 minutes, no objects infected.

[Ginja-Ninja]

no infections found. still there. won't let me update and won't let me rename to mbam. don't know if it's relevant, but when i start mbam, the open program box has a number in the top? 1758500? is there any way i could download the updates from a different computer to a flash drive and install them that way?

[Maurice Naggar]

Howdy Ginja-ninja,

It sure looks like you have malware(s) still left.

Right away, see the following sticky note in the Malware Removal sub-forum. {Skip the MBAM part since you've already done & tried that.}

Do do the remaining preliminaries (like getting and running DDS and GMER scans)

then follow the instructions, and create a new topic in the Malware Removal sub-forum

http://www.malwarebytes.org/forums/index.php?showforum=7

posting the details you mentioned above, plus your last MBAM scan log, plus logs from DDS & Gmer.

Please have plenty of patience until you get a reply there. The forum is very busy, as are the volunteer expert helpers.

Once you post, wait for an authorized helper to reply to you.

My best to you.

[Ginja-Ninja]

okay, just saved all files in the malwarebytes folder with todays date on the "modified" tag to a flash drive and moved them to the malwarebytes folder on the infected computer and scanning again. see if it works. then i'll check out the link above. cheers.

[noknojon]

norton 360. their "chat" technician wants $99.99 - $139.99 to remove this rogue program

That is a very over inflated price - Even I can give you several top Pay experts that do it for half that - Here we do it for free as long as you can wait a week -

Issue #4 here http://forums.malwarebytes.org/index.php?s...ost&p=49525 can show how to cut a CD from fhe good computer to install Malwarebytes on the infected computer if you want to try -

[Ginja-Ninja]

Howdy Ginja-ninja,

It sure looks like you have malware(s) still left.

Right away, see the following sticky note in the Malware Removal sub-forum. {Skip the MBAM part since you've already done & tried that.}

Do do the remaining preliminaries (like getting and running DDS and GMER scans)

then follow the instructions, and create a new topic in the Malware Removal sub-forum

http://www.malwarebytes.org/forums/index.php?showforum=7

posting the details you mentioned above, plus your last MBAM scan log, plus logs from DDS & Gmer.

Please have plenty of patience until you get a reply there. The forum is very busy, as are the volunteer expert helpers.

Once you post, wait for an authorized helper to reply to you.

My best to you.

downloaded defogger, dds and gmer scans to desktop. non of them will install/run. it's now 2.35am and i'm giving up. got work in the morning.

G-N.

[Maurice Naggar]

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post, make sure under Options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org