Everytime I think its clean, the trojan comes back!!

[JobieAshes]

Hey guys! I'm new here and am a complete amateur when it comes to PC repair, I can do the basics, and as such I've been labeled the official PC doctor by my mother. She brings me her computer which is infested. I cleaned up some 60 infections on Malaware alone.

I've ran Malaware, and multiple other scanners and everytime I think we are clean. BAM another one pops up. I don't know what to do anymore! I'm certainly at my wits end. I cannot get AVG to remove. Below is my most recent Hijack log, anyone care to help me? I'm obviously missing something, and to be honest I'm just about ready to toss the computer out the back door!

Thank you!

Jobie

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:32:17 PM, on 2/16/2010

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16981)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\VTTimer.exe

C:\WINDOWS\system32\S3trayp.exe

C:\WINDOWS\RTHDCPL.EXE

C:\PROGRA~1\Grisoft\AVG7\avgcc.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

O4 - HKLM\..\Run: [VTTimer] VTTimer.exe

O4 - HKLM\..\Run: [s3Trayp] S3trayp.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1206049668296

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

--

End of file - 5104 bytes

[mad056]

Pardon the intrusion JobieAshes,

...The post by mad056 needed to be removed by the moderator...for future reference, please read This Forum Pinned Topic before complying with any instruction suggested for you.

You are in good hands with kahdah who is indeed authorized to help in this forum. Please carry on.

Thanks!

[kahdah]

mad056 you are not allowed to post here.

Hello JobieAshes

Welcome to Malwarebytes.

=====================

• Download OTL to your desktop.
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Under the Standard Registry box change it to All.
  
• Under Custom scan's and fixes section paste in the below in bold
  

  
  

  %SYSTEMDRIVE%\*.*
  
  
  /md5start
  
  
  eventlog.dll
  
  
  scecli.dll
  
  
  netlogon.dll
  
  
  cngaudit.dll
  
  
  sceclt.dll
  
  
  ntelogon.dll
  
  
  logevent.dll
  
  
  iaStor.sys
  
  
  nvstor.sys
  
  
  atapi.sys
  
  
  IdeChnDr.sys
  
  
  viasraid.sys
  
  
  AGP440.sys
  
  
  vaxscsi.sys
  
  
  nvatabus.sys
  
  
  viamraid.sys
  
  
  nvata.sys
  
  
  nvgts.sys
  
  
  iastorv.sys
  
  
  ViPrt.sys
  
  
  eNetHook.dll
  
  
  ahcix86.sys
  
  
  KR10N.sys
  
  
  nvstor32.sys
  
  
  ahcix86s.sys
  
  
  nvrd32.sys
  
  
  /md5stop
  
  
  %systemroot%\*. /mp /s
  
  
  %systemroot%\System32\config\*.sav
  
  
  CREATERESTOREPOINT
  
  
  %systemroot%\system32\*.dll /lockedfiles
  
  
  %systemroot%\Tasks\*.job /lockedfiles

  
  

• Check the boxes beside LOP Check and Purity Check.
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    

====================

Download the following GMER Rootkit Scanner from Here

• Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  
• Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  
• It may take a minute to load and become available.
  
• If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED
  

  
  

• Sections
  
  
• IAT/EAT
  
  
• Drives/Partition other than Systemdrive (typically only C:\ should be checked)
  
  
• Show All (don't miss this one)

  
  

• Then click the Scan button & wait for it to finish.
  
• Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop
  
• **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  
• Click OK and quit the GMER program.
  
• Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  
• Post that log in your next reply.
  

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!