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Cannot run Malwarebytes Anti Malware once it's installed

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  • Staff


Please try the following method..

* Please download Malwarebytes' Anti-Malware from Here

Place the installer on your desktop. Rename the installer to firefox.exe or winlogon.exe or explorer.exe

Then launch the renamed installer in order to install Malwarebytes.

  • Once Malwarebytes is installed and it won't run, navigate to the Program Files\Malwarebytes' anti-malware folder and locate the mbam.exe file in there. Rename it as well to firefox.exe or winlogon.exe or explorer.exe.
  • Launch the renamed mbam.exe in order to run Malwarebytes.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • In case you already used MBAM previously, please update it before proceeding with the scan. To do this, click the "Update" tab and click the "Check For updates" button.
  • Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Do NOT post the log yet, but allow mbam to reboot.
  • After reboot, immediately rescan with malwarebytes, let it perform another scan, select to remove and reboot once again.
  • It's important that these steps are performed immediately after eachother (scan > select to remove > reboot > right after reboot, another scan > select to remove > reboot).

Then when done, post the LATEST malwarebytes log in your next reply. Only post that log AFTER the second reboot.

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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