Jump to content

Recommended Posts

Greetings and welcome to Malwarebytes ;)

Hello, some time since I use antimalware Malberytes version free on the advice of a colleague informaticien.Jusque is no problem, everything works well and I must say that your product is effective, but recently I Malberytes launches without problem and After an hour or so my screen becomes blank or else everything stops .. and I can never go after the analysis .. I have an Acer laptop windows vista premium edition. I tried to scan my pc years failure mode but the center of this security failures when I open it .. and the problem is the same screen or streaked with white lines after a certain period of analysis Can you help me? Thank you in advance

Please do the following so that I may take a look:

Create an Autoruns Log:

  • Please download Sysinternals Autoruns from here.
  • Save Autoruns.exe to your desktop and double-click it to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  • Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  • When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder you just created to your next reply

Cr

Link to post
Share on other sites

toutounette91, based on the log that exile360 asked for, it looks like your computer is infected with something malicious. Please follow these instructions (skipping any steps you are unable to complete) for posting in our Malware Removal - HijackThis Logs forum. If you cannot follow any of those steps, then please create a new topic in that forum explaining what happened when you tried to run each of the tools in the instructions, and the expert who helps you will be able to suggest steps to take to get the tools working.

Alternately, you may contact our helpdesk and someone can work through this issue with you via e-mail.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.