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Computer Shuts Down


sashley
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I downloaded Malwarebytes to run on a Win. XP pro. operating system. After installation, when I try and run the program, the computer shuts down immediate.

Any Suggestions?

Could you be more specific ? Does the computer shut down (or restarts) immediately without any message or with the regular Windows way of restarting ?

Have you tried rebooting in Safe Mode and try to run MBAM from this mode ?

Does the problem occur only when you try to run MBAM ?

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Hello sashley, and welcome to Malwarebytes.org

Sound like malware is closing out your copy of Malwarebytes so you can scan so your computer is infected... Please follow these instructions.....

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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