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My computer just got infected with this b.s. and I have tried to follow directions to fix it but nothing has worked right. I know a little about computers but obviously not enough to fix this. Any help would be well appreciated. I dl malwarebytes many times but it wont open. I dl something called tdsskiller. This virus is really frustrating me.

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Welcome goosfraba21,

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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If you're having issues with the Malwarebytes' Anti-Malware program itself please do post and request assistance in this forum.

If however you're infected or think you might be infected then please DO NOT post here and do not post logs here.

We don't work on Malware removal in the general forums.

Please read the other pinned topic for Common Issues, Questions, and their Solutions which may answer some of your questions for you.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic

and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Please post in this forum Malwarebytes Malware Removal Forum

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