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Malwarebytes freezes on same file every time.


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Hi all, I am servicing a computer for a friend who has loads of spyware. I have run malwarebytes on his Vista machine in normal and safe mode and the computer always freezes up on this file.

c:\windows\winssxs\x86_microsoft_windows_naturallanguage6_31bf3856ad364e35_6.0.6000.16386_none

_9ba4123e2dd0c459\

I have tried cutting the file to paste it to another partition but it says I dont have permission. I activated administrator acount but still no permission.

I have run spybot wich found over 200 infected files, but malewarebytes finds alot aswell before it freezes. I don't now anything about this file it is freezing on.

Any help would be appreciated.

Regards

Matt.

p.s. is there a way of excluding a file fome the scan???

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  • Root Admin

Hello , and welcome to Malwarebytes.org

Please try the following first.

On the Physical machine, not the VM host, please run the following FULL disk check assuming the physical machine is Vista as well.

How to Run Check Disk at Startup in Vista

Then run a FULL Disk Check on the VM Host computer after the physical one is done. Then defrag the drive.

Then run the following on the VM Host.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

If it's still locking up then follow the directions below as we don't work on Malware removal logs in any of the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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