Sfc /scannow goes through scan

[Beatrix]

I can hear it scanning. It doesn't lock up. Progress seems steady, but when done, it vanishes.

Is this good news, or is there something wrong? Thanks.

Charlotte

[noknojon]

@ Charlotte -

No problem - Quite normal -

Thank You -

EDIT - I just did one and did not get a log -

[Beatrix]

So I don't need a log? Everything is cool in my system?

[noknojon]

You will see a "file checker" first, then it will check against your original set up - If there are files missing or altered it will ask for your Original install CD to check the files , then if they need repairing it will ask you to perform a "mini" reinstall - If all is OK it will just say that all was OK -

Sorry but I can not remember much past that except I do not recall a full log report -

Someone else may give you more detail , but that is all I recall -

Thank You -

[Beatrix]

I get nothing. No "Everything is okay" or "Your system is beyond bad" or "Let's fix this." Nothing. It scans and scans and then vanishes. I am trying to figure out what to do with my system, which has not been the same since the virus last summer. If I need to repair it, I want to do that.

Do you know of any service that does the same type of scan?

Thanks, you are helpful as always.

[Eclipsed]

Well, what operating system is this?

Also, did you insert your windows CD before scanning?

Place your CD ROM in its drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

let this run untill you get a message saying it is complete.

[Beatrix]

Thanks so much for your instructions. I don't remember reading that I needed to put in a disk first. (I think my system is broken in this regard because it probably should have flashed a message like "insert disk.")

It's an HP XP Pro SP3. The problem is, I was never given a disk. Some manufacturers ask you to make your own, and HP is one of them. But the backup disk system never worked properly and it gave me error messages from day one. Rather than call HP and get it straightened out, I promptly forgot the whole thing. I do copy important stuff onto DVDs and CDs, and I did just install a free program that takes some kind of image of your system. It's on several DVDs. But that doesn't help in terms of restoring the system to its original state. It just takes a picture of the faltering setup I have now. My laxity is an issue here.

Maybe I should try to order a disk from HP. I think they still offer them.

[Eclipsed]

HP computers come with something called a recovery partition. This is a hidden partition that will restore the computer to the state you bought it.

I am wondering, what kind of specific problems are you having? If you want to attempt a recovery follow these steps as long as the needed recovery files are still intact.

The first thing you should do is backup any important data, such as pictures, music files, favorites, and anything important that you've saved since purchasing the computer. All new data will be lost and the system will be returned to factory condition.

Next, you'll want to unplug any external devices, such as USB printers, cameras or scanners. These devices could interfere with the recovery process.

There are a couple of ways to reach the recovery screen. The easiest will be to tap the F10 key repeatedly when booting the PC. This will take you to a screen to begin the process. Or, once in Windows, you can go to Start>All Programs>HP Tools>HP PC System Recovery.

Follow the onscreen instructions. The process may take an hour or two depending on the size of the hard drive. Once complete, your HP computer should be reverted to the original factory condition.

You may want to make sure that this is the right path for you though. There may be other simpler fixes.

[Beatrix]

I thought with the Pro version there was an option of repair without a total wipe of the system, but I got that from a friend who may not really know.

There are just generally broken things in my system. Control Panel is hit or miss since Vundo (will it open or won't it?) and the other link from my Start Menu to set program access and defaults is dead. Uninstalling programs is worse than ever. I suddenly had trouble with the system recognizing CDs and it refused to acknowledge perfectly good DVDs. Just a whole bunch of goofy stuff that happens day to day. IE refuses to load pages sometimes. It's gotten worse since my failed attempts to install firewalls, but it's been bad for a while. Just lockouts.

I'm online right now with HP support live (but there is no live person at the moment). First I went through a strange interlude with one support person who told me he/she was not experienced with Notebooks and was giving me a new link to a new support person. I don't have a notebook and said so, but the person kept insisting a Notebook expert would join me shortly. Mind you, they scanned my system before talking to me, so they have the information right in front of them. Now I'll probably be sent back to a desktop expert and get the same person I had.

[Eclipsed]

HP support isn't on at this time of night

If you can borrow a disk from a friend you are in great shape for a repair install. That will just fix everything while leaving your settings. From the amount your computer is messed up it sounds like a fresh start would be nice, IMO.

If you want to work with HP that would probably be the safest because they know HPs best.

[Beatrix]

Support is 24/7 for a business customer. I have a Workstation, so I got shuffled into that area of support when I selected my system and computer. I left the chat anyway because I got the message that someone would be with me shortly but I think the connection got lost.

I didn't know it was okay to borrow a disk of someone else. I'm trying to think if I even know anyone with XP Pro and even more so whether they do something different with Workstations so they hook up together. Hmmm... something to ponder.

[noknojon]

-

Have you read this article from one of our help areas - Try the instructions listed here -

http://forums.malwarebytes.org/index.php?s...ost&p=18013

Take note of item #4 Re-scannow with only restore CD -

Thank You -

[Beatrix]

Thanks for the link. I did not see that before. I thought I read all the great help files here, but I missed that one. I'm going to call HP and see if I can order recovery disks, as the support people online are strange or just don't show up.

Thanks again.

Charlotte

[noknojon]

You are welcome - We do have several areas with FAQ and self help through out the forum if you want to keep looking -

I only found this while I was scratching around - It is old (see dates) but it relates to XP as you require -

Do you know of any service that does the same type of scan?

If you do think you have a problem You can follow these instructions for one of our experts to review your problems -

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Beatrix]

Just as a general update: I was able to talk to a real and helpful HP person by phone, and they e-mailed me yesterday that they are overnighting the recovery disks to me. They comped them, which was nice. They did specifically search for disks that matched my Workstation model number, so anybody who is running into similar issues might want to consider calling HP before trying a third-party vendor solution.

The gentleman I spoke with at HP thought it was okay to try repair first, but of course, he is recommending I back up first. (He also thinks it is possible, based on my issues, that I'll need a complete reinstall.)

I've been doing some piecemeal backups. Anything that I can easily redownload I am excluding; vendors for paid software will help if there are registration issues. I can't back up the entire system through HP's backup program because of "not enough space" in the recovery system. I don't get it, really, but I will just move on to an alternative suggested by the HP guy.

I have a Maxtor external backup drive that I used to use with my old Dell with (I think) 1 GB space. It might be better for me to upgrade, as that might not be sufficient. Is there a good alternative for someone like me with no real technical savvy? I'm good with concepts, but poor at execution and depth of understanding, especially if I am being presented with choices that I don't understand if they are loaded with technical terms. I'm looking for something that will allow me to pick and choose what I do restore/copy over to my new system rather than dumping it all. Easy to follow instructions are also important. Any ideas?

Noknojon, I actually do have a post in the HijackThis forum that goes back to Jan. 24. I haven't bumped my thread, alerted anybody, or contacted paid support because I'm not sure my issues are as compelling or immediate as some others and feel that I can wait for someone to be available. I will most likely try to wait on doing a repair on my system until I do get some feedback over there just to see if there are hidden problems that might be discovered through the process.

Thanks. :-)

Charlotte

[noknojon]

Hi Charlotte -

You seem happy with your final result so we are also - Please call back if you want help in any other way -

Noknojon, I actually do have a post in the HijackThis forum that goes back to Jan. 24.

Thank You -